Demarion Cox-Bey
Onalaska,WI
Summary
Seasoned project management professional seeking to leverage experience in stakeholder management, strategic planning, and team leadership to drive successful outcomes in a Project Manager or Director role. Committed to fostering growth and development within teams, adept at navigating complex project landscapes, and dedicated to delivering excellence in project execution and stakeholder satisfaction
Overview
11
11
years of professional experience
Work History
SR Program Manager
Lumen Technologies
07.2023 - Current
- Leads cross functional teams to develop, plan and deliver telecom, security, cloud, IT and NG911 solutions
- Reviews RFPs and understands government contracts
- Works with the account team to gather and assess customer requirements
- Negotiates with third party vendors to ensure their products and services satisfies state requirements, technology needs, and SLAs/remedies
- Develops project plans that define schedules, funding, staffing requirements, risks, and management approach to achieve program/project goals
- Presents and reviews project management plans with government clients
- Manages customer requirements and expectations
- Manages client service review meetings covering performance reports, service level agreements, process improvements, quality, and other reporting metrics and KPIs as needed
- Finds areas of process and system improvement driven by data and reporting
- Provides accurate weekly, monthly and quarterly reports on accounts and escalates major or critical issues to management
- Experience: with Site Tracker, Framework, Bid master, and Salesforce.
Mass Markets Consumer & Small Business Supervisor
Lumen Technologies
07.2022 - 07.2023
- Managed and support to work functions assigned within the position's area of responsibility by leading a team of outbound sales professionals that sell the company's products or services via telephone using knowledge of the company's products/services/supplies
- Responsible for day-to-day sales activity management, funnel activity, account management, and client focused sales efforts
- Coaches sales professionals driving sales performance, identify decision makers, determine client needs, explain product/service variations, help overcome customer objections and provide escalation support.
Small Business Supervisor
Lumen Technologies
03.2022 - 07.2022
- Supervise and support work functions assigned within the position's area of responsibility
- Ensures that adequate staffing is in place to manage the work function assigned to the position's area of responsibility
- Monitors individual employee performance on an ongoing basis
- Conducted formal reviews with employees under this position's supervision, as required in the Company's policy on performance evaluation.
Senior Business Account Manager with Lumen Technology
Lumen Technologies
12.2021 - 03.2022
- Develops sales in the designated target market(s) by finding recent sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments
- Drive new business, manage customer relationships to gain strategic positioning with decision makers, keep existing revenue and obtain more business
- Develops and implements sales plans that provide clearly defined strategies, tactics, and times to maximize revenue.
Business Account Manager
Lumen Technologies
03.2021 - 03.2022
- Updated relevant customer information-including customer activity; funnel; opportunity updates; maintenance of monthly goals; customer proposals; customer contracts
- Create sales in new accounts and cultivate new opportunities within existing accounts.
Route Sales Delivery Specialist
Cintas
07.2019 - 03.2021
- Maintain a weekly route volume of $13,000 per week
- Route Service Sales Representative (4-Day Workweek)
- Manage and grow customer accounts in the Rental Division
- Drive a truck along an established route and service and sell within an existing customer base.
Customer Service Supervisor
Lumen Technologies
08.2016 - 07.2019
- Lead a team to achieve sales targets providing customers with technological solutions
- Managed a team of 20 customer service professionals
- Set weekly meetings to gather feedback, risk assessment, and Training.
Customer service retention specialist
Lumen Technologies
08.2013 - 08.2016
- Taking inbound calls, offering customers options to reduce costs to maintain service
- Provide a full account review helping support customer satisfaction
- Meticulous, with ability to manage multiple people and projects.
Education
Business Management
Harold Washington College
Skills
- Scope Management
- Problem-solving skills
- Strategic Planning
- Project Leadership
- Training and mentoring
- Strong analytical skills
- Complex Problem-Solving
Timeline
SR Program Manager
Lumen Technologies
07.2023 - Current
Mass Markets Consumer & Small Business Supervisor
Lumen Technologies
07.2022 - 07.2023
Small Business Supervisor
Lumen Technologies
03.2022 - 07.2022
Senior Business Account Manager with Lumen Technology
Lumen Technologies
12.2021 - 03.2022
Business Account Manager
Lumen Technologies
03.2021 - 03.2022
Route Sales Delivery Specialist
Cintas
07.2019 - 03.2021
Customer Service Supervisor
Lumen Technologies
08.2016 - 07.2019
Customer service retention specialist
Lumen Technologies
08.2013 - 08.2016
Business Management
Harold Washington College