Demarion Locklayer
Jacksonville,FL
Summary
Customer-focused Skate Guard delivering exceptional guest experiences by maintaining efficient and safe rink operations. Safety-oriented and dedicated to establishing friendly and welcoming environment for adults and children. Driven work ethic and articulate communication skills.
Overview
3
3
years of professional experience
Work History
Skate Guard
Skate Center West Murfreesboro
Murfreesboro, TN
03.2024 - 06.2024
- Coordinated with outside vendors regarding catering services needed for private functions taking place at the rink.
- Performed light maintenance tasks such as cleaning restrooms, sweeping floors, and emptying trash cans throughout the facility.
- Checked incoming bags for prohibited items such as drugs or alcohol prior to allowing entrance into the building.
Customer Service Manager
McDonald's
Murfreesboro, Tennessee
09.2021 - 08.2023
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Led a team to enhance customer service operations and improve client satisfaction.
- Managed customer service operations effectively under pressure.
Education
High School Diploma -
Blackman High School
Murfreesboro, Tennessee05-2024
Skills
- Customer service
- Conflict resolution
- Safety procedures
- Facility maintenance
- Team collaboration
- Communication skills
- Attention to detail
- Problem solving
- Patience and tolerance
- Emergency response
- Interpersonal skills
- Reliability
Timeline
Skate Guard
Skate Center West Murfreesboro
03.2024 - 06.2024
Customer Service Manager
McDonald's
09.2021 - 08.2023
High School Diploma -
Blackman High School