Demaseay Brasley
Spartanburg,SC
Summary
Results-driven Sales manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Spectrum
Spartanburg, SC
04.2025 - Current
- Led daily store operations, ensuring high standards of customer service and operational efficiency.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Analyzed sales trends to optimize inventory levels and improve merchandise displays.
- Implemented loss prevention strategies, reducing shrinkage through effective training and oversight.
- Developed employee schedules, balancing labor costs with business needs to maximize productivity.
- Resolved customer complaints promptly, fostering positive relationships and enhancing customer satisfaction ratings.
- Collaborated with upper management on strategic planning initiatives to drive overall store profitability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Store Sales Advisor
Spectrum
Spartanburg, SC
04.2024 - 04.2025
- Developed customer relationships to enhance satisfaction and loyalty.
- Provided product knowledge and support to guide customers in decision-making.
- Analyzed customer feedback to identify opportunities for service improvement.
- Collaborated with team members to achieve monthly sales targets consistently.
- Trained new staff on sales techniques and company policies effectively.
- Resolved customer issues promptly, ensuring positive shopping experiences.
- Implemented promotional strategies that increased product visibility and sales volume.
Sales Representative
Spectrum
Spartanburg, SC
01.2023 - 04.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Asked open-ended questions to identify potential customers and their needs.
- Organized client visits and product demonstrations.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Reset store displays for special events and seasonal merchandise changes.
Club master
Topgolf
Greenville, SC
12.2021 - 01.2023
- Met sales goals through selling golf and related merchandise.
- Performed golf club repairs, including re-gripping, re-shafting, loft and lie adjustments.
- Performed club fitting and performance modifications using club fitting equipment.
- Submitted invoice's for new equipment and other merchandise in the golf shop.
- Cleaned and maintained work area, including equipment and tools.
- Assisted golfers with registration, check-in and payment for rounds of golf.
- Provided assistance to golfers in need of directions or rules clarification.
- Greeted incoming customers, answered questions, provided information on course fees and availability.
- Monitored customer behavior to ensure compliance with safety regulations and proper etiquette on the course.
Guest Service Associate
Topgolf
Greenville, SC
06.2021 - 01.2023
- Greeted guests upon arrival and checked them in to their accommodations.
- Upsold higher membership level that would maximize experience and revenue.
- Ensured that all guest inquiries were answered promptly and accurately.
- Resolved any customer complaints or issues professionally and efficiently.
- Processed payments for guest stays and other services rendered.
- Recommend different playing packages to customers and help close out sales.
- Reviewed accounts and charges with customers during visits.
- Maintained a neat, clean, and organized front desk area at all times.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Reconciled daily sales transactions against receipts to ensure accuracy of financial data.
- Collaborated with other departments to provide an excellent guest experience.
- Developed strong relationships with repeat customers through positive interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Removed dirty dishes from tables in a prompt and efficient manner.
- Assisted golfers with registration, check-in and payment for rounds of golf.
Stocker
Food Lion
Clinton, SC
04.2021 - 06.2021
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
- Verified pricing accuracy on shelves against invoices from vendors.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Monitored expiration dates of perishable items to ensure freshness.
- Sorted returned merchandise for restocking or disposal.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Lifted materials of varied weights on regular basis.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Cashier/Customer Service
BI-LO
Clinton, SC
07.2018 - 03.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High school diploma -
Clinton High School
Clinton, SC06-2021
Skills
- Upselling strategies
- Customer service experience
- Sales demonstration
- Closing deals
- Building rapport
- Lead prospecting
- Account development
- Product management and pricing
- Post-sales support
- Product merchandising and distribution
- Product and service knowledge
- Systems and software expertise
- Complaint resolution
- Scheduling
- Account updating
- Verbal and written communication
- Problem-solving abilities
- Multitasking
- Reliability
- Team building
- Revenue Growth
- Professionalism
- Adaptability
- Cash handling expertise
- Loss prevention strategies
- Refunds and exchanges
- Cleaning and sanitizing
- Hospitality and accommodation
Timeline
Assistant Store Manager
Spectrum
04.2025 - Current
Store Sales Advisor
Spectrum
04.2024 - 04.2025
Sales Representative
Spectrum
01.2023 - 04.2024
Club master
Topgolf
12.2021 - 01.2023
Guest Service Associate
Topgolf
06.2021 - 01.2023
Stocker
Food Lion
04.2021 - 06.2021
Cashier/Customer Service
BI-LO
07.2018 - 03.2021
High school diploma -
Clinton High School