Demauny Williams
New Orleans,LA
Summary
Resourceful Flex Service Representative known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management, which enable successful outcomes in fast-paced environments. Excel in communication, adaptability, and problem-solving to meet diverse client needs and ensure satisfaction.
Skilled Flex Service Representative with significant experience in customer service roles. Known for strong interpersonal skills, problem-solving abilities, and commitment to enhancing customer satisfaction. In previous roles, have consistently improved operational efficiency and received positive feedback from customers for exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Flex Service Representative
Hertz Car Rental
New Orleans, LA
06.2023 - 12.2024
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Maintained cleanliness standards for the store area including checkout counters and displays.
- Prepared detailed reports regarding customer inquiries or complaints.
- Handled returns and exchanges according to company policies.
- Provided information about products and services.
Architectural Intern
Architect Partners
New Orleans, LA
01.2022 - 12.2024
- Created 3D or interactive structure designs using computer-aided design applications.
- Completed building permit applications and adhered to deadlines.
- Prepared documents for bidding processes and managed bids submitted by contractors.
- Participated in presentations to clients demonstrating proposed concepts and designs.
- Conducted on-site visits to construction sites to monitor plan compliance.
- Reviewed blueprints and identified potential design issues or areas of improvement.
- Developed aesthetic representations of structure and construction details.
Busser
Bobby Hebert's Cajun Cannon
New Orleans, LA
06.2020 - 12.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Adhered to sanitation guidelines when handling food and beverage items.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Replenished napkins, condiments, silverware and glassware as needed.
- Participated in ongoing training to enhance job skills and knowledge.
- Greeted guests with friendliness and professionalism.
- Bussed and reset tables in an orderly fashion.
Landscape Worker
Landscaping Company
New Orleans, LA, LA
06.2015 - 12.2019
- Communicated effectively with clients regarding project timelines and expectations.
- Sprayed herbicides or pesticides around plants in order to protect them from pests or disease.
- Organized supplies before beginning each project to ensure availability of necessary items.
- Assisted in planting trees and shrubs according to landscape design plans.
- Directed crew members completing landscaping tasks.
- Trimmed around trees and bushes.
- Installed block and stone décor according to plans and specifications.
- Operated landscaping equipment to maintain grounds and remove trees.
- Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
Popeyes
Cookout
New Orleans, Louisiana
04.2017 - 10.2019
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Associate Degree - Architecture
Delgado Community College
New Orleans, LA06-2026
High School Diploma -
East Jefferson High School
New Orleans, LA05-2023
Skills
- Up-selling techniques
- Goal oriented
- Patience and tolerance
- Lead conversion
- Property inspection
- Maintenance management
- Organization
- Safety and cleanliness standards
- Excellent communication
- Problem-solving
- Ability to lift 40 pounds
- Product promotion
- Self motivation
- Attention to detail
Timeline
Flex Service Representative
Hertz Car Rental
06.2023 - 12.2024
Architectural Intern
Architect Partners
01.2022 - 12.2024
Busser
Bobby Hebert's Cajun Cannon
06.2020 - 12.2021
Popeyes
Cookout
04.2017 - 10.2019
Landscape Worker
Landscaping Company
06.2015 - 12.2019
Associate Degree - Architecture
Delgado Community College
High School Diploma -
East Jefferson High School