Rosie Jones
Washington,DC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Flex Service Representative
Hertz Car Rental
Arlington, VA
01.2021 - Current
- Answered incoming phone calls promptly and professionally.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Answered telephones to assist customers and resolve issues.
- Updated and maintained rental agreement files and documents.
Concierge Representative
Hire One Staffing Agency
Washington, DC
02.2017 - 12.2020
- Remained up-to-date on changes in policies or procedures related to guest services.
- Assisted with general administrative tasks such as filing paperwork or preparing reports.
- Directed incoming calls and messages to appropriate staff or residents.
- Answered guest questions regarding local area, facilities and amenities.
Customer Service
PeopleReady Skilled Trades
Hyattsville, MD
05.2013 - 07.2016
- Provided customer service support for all assigned accounts.
- Implemented CRM systems to streamline customer service processes.
- Quickly responded to customer service issues and inquiries.
- Answered phones promptly and provided excellent customer service.
Education
High School Diploma -
Eastern Senior High School
Washington, DC06-2007
Skills
- Data Entry
- Account updating
- Information Security
- Inbound and Outbound Calling
- Paperwork Processing
- Microsoft Outlook
- Problem Resolution
- Customer Service
Timeline
Flex Service Representative
Hertz Car Rental
01.2021 - Current
Concierge Representative
Hire One Staffing Agency
02.2017 - 12.2020
Customer Service
PeopleReady Skilled Trades
05.2013 - 07.2016
High School Diploma -
Eastern Senior High School
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