Domonic Vigil
Cedar Park,TX
Summary
Outgoing Flex Representative with over 7 years increasing revenue for many companies. Extensive experience with bringing in new customers and retaining current customers through excellent customer service and networking skills.
Overview
9
9
years of professional experience
Work History
Flex Service Representative
Hertz
03.2023 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Process customer rentals, but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage
- Processes customer rental returns
- Conduct vehicle service and maintenance
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Driver
Uber
12.2020 - Current
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Inspected vehicles to confirm safe and fully-functioning working condition.
Loan Officer Assistant & Loan officer
Lendfiend Home Loans
02.2020 - 12.2020
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Advised clients on mortgage loans.
Consumer Success Representative
Realtor.com
10.2018 - 02.2020
- Help consumers get in touch with buyers agents in their area of inquiry.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Consistent top performer on both designated team and entire company.
Equipment Operator/Laborer
Centex Material Handling
08.2017 - 08.2018
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Used forklifts, conveyers, cranes, pallet racking, mezzanines and other equipment to move materials around work sites and organized according to need.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
Sales Associate
Verge Mobile (T-Mobile authorized Retailer)
03.2017 - 08.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained sound knowledge of company product suites.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Prime Communications (AT&T Authorized Retailer)
11.2014 - 03.2017
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
La Paloma High School
Brentwood, CA05.2014
Skills
- Contract Management
- Report Generation
- Client Account Management
- Sales Development
Accomplishments
Constant award winner for top performance and lender conversion percentage at Realtor.com
Timeline
Flex Service Representative
Hertz
03.2023 - Current
Driver
Uber
12.2020 - Current
Loan Officer Assistant & Loan officer
Lendfiend Home Loans
02.2020 - 12.2020
Consumer Success Representative
Realtor.com
10.2018 - 02.2020
Equipment Operator/Laborer
Centex Material Handling
08.2017 - 08.2018
Sales Associate
Verge Mobile (T-Mobile authorized Retailer)
03.2017 - 08.2017
Sales Associate
Prime Communications (AT&T Authorized Retailer)
11.2014 - 03.2017
High School Diploma -
La Paloma High School