Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demeatrice Hicks

Chattanooga,TN

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

9
9
years of professional experience

Work History

Sales Specialist

Verizon
05.2022 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Sales Specialist

TROC Global
02.2020 - 05.2022
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Associate

Target Mobile Design
10.2019 - 02.2020


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Shift Leader

Chicken Salad Chick
03.2016 - 02.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees, adhered to safety guidelines, and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

Associate of Science - Business

Chattanooga State Community College
Chattanooga, TN
05.2024

Skills

    Relationship Building

    Customer service and care

    Upselling and Cross-Selling

    Sales expertise

    Cold-calling

    Sales strategy development

    Policy and Procedure Adherence

    Interpersonal communication skills

    Product and service knowledge

    Customer Relations

    Time Management

    Data Entry

    Teamwork and Collaboration

    Problem-solving skills

    Listening Skills

    Verbal/written communication

    Conflict Resolution

    Meeting deadlines

Timeline

Sales Specialist

Verizon
05.2022 - Current

Sales Specialist

TROC Global
02.2020 - 05.2022

Sales Associate

Target Mobile Design
10.2019 - 02.2020

Shift Leader

Chicken Salad Chick
03.2016 - 02.2020

Associate of Science - Business

Chattanooga State Community College

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Demeatrice Hicks