Demeatrice Hicks
Chattanooga,TN
Summary
Seasoned Sales Representative with exceptional success in business-tobusiness and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Verizon
Chattanooga, TN
05.2022 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Sales Specialist
TROC Global
Chattanooga, TN
02.2020 - 05.2022
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Increased sales revenue by developing and implementing strategic sales plans.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Associate
Target Mobile Design
Chattanooga, TN
10.2019 - 02.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Shift Leader
Chicken Salad Chick
Chattanooga, TN
03.2016 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees, adhered to safety guidelines, and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Associate of Science - Business
Chattanooga State Community College
05.2024
Skills
- Relationship Building
- Customer service and care
- Upselling and Cross-Selling
- Sales expertise
- Cold-calling
- Sales strategy development
- Policy and Procedure Adherence
- Interpersonal communication skills
- Product and service knowledge
- Customer Relations
- Time Management
- Data Entry
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Verbal/written communication
- Conflict Resolution
- Meeting deadlines
Personal Information
Title: Sales Specialist
Timeline
Sales Specialist
Verizon
05.2022 - Current
Sales Specialist
TROC Global
02.2020 - 05.2022
Sales Associate
Target Mobile Design
10.2019 - 02.2020
Shift Leader
Chicken Salad Chick
03.2016 - 02.2020
Associate of Science - Business
Chattanooga State Community College