Demecia Hand
Atlanta,GA
Summary
Dynamic Patient Access Representative with a proven track record at Grady Memorial Hospital, adept at ensuring HIPAA compliance and delivering exceptional customer service. Skilled in insurance verification and patient registration, I excel in high-pressure environments, resolving conflicts with empathy and enhancing patient satisfaction through tailored solutions.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Grady Memorial Hospital
05.2021 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Representative
GA Power
01.2018 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Life Christian Academy
Atlanta, GA05-2014
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
Timeline
Patient Access Representative
Grady Memorial Hospital
05.2021 - 10.2024
Customer Service Representative
GA Power
01.2018 - 07.2021
High School Diploma -
Life Christian Academy
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