Demecia Kilson
Summary
Detail-oriented Patient Access Representative with expertise in insurance verification, HIPAA compliance, and electronic medical records. Proven ability to enhance patient experience and streamline registration processes.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
University Of Maryland Medical System
Cambridge
11.2023 - Current
- Verified patient information and insurance eligibility for scheduled appointments.
- Facilitated accurate completion of registration forms and documentation for patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and payments from patients to ensure timely service.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Verified insurance coverage for services provided by the facility.
- Conducted face-to-face interviews to register patients, obtaining demographic, insurance, and medical information.
Bank Teller
BayVanguard
Cambridge
06.2022 - 03.2023
- Processed customer transactions, ensuring accuracy and efficiency to enhance customer satisfaction.
- Assisted customers with account inquiries and service requests, resolving issues to improve overall service experience.
- Ensured cash drawer accuracy to prevent discrepancies during audits.
- Ensured compliance with bank policies and security procedures.
- Handled large sums of money with precision, upholding security protocols to safeguard assets.
CSR, Sales
ATT
Easton
11.2020 - 2023
- Processed sales transactions accurately and efficiently.
- Educated clients on service plans and features to maximize their benefits.
- Assisted customers with product inquiries and service issues to enhance satisfaction.
- Resolved billing disputes and account discrepancies promptly to maintain account accuracy.
- Processed orders accurately and efficiently according to established procedures and timelines.
Education
High School Diploma -
Cambridge South Dorchester
Cambridge, MD05-2012
Some College (No Degree) - Sterile Processing Tech
Chesapeake College
Wye Mills, MDSkills
- Insurance verification
- Patient registration
- HIPAA compliance
- Electronic medical records
- Payment processing
- Customer relationship management
- OSHA regulations compliance
- Patient safety initiatives
- Data entry accuracy
- Appointment scheduling
- Patient intake procedures
- Insurance claims processing
- Healthcare regulations
- Medical terminology
- Billing support
Timeline
Patient Access Representative
University Of Maryland Medical System
11.2023 - Current
Bank Teller
BayVanguard
06.2022 - 03.2023
CSR, Sales
ATT
11.2020 - 2023
High School Diploma -
Cambridge South Dorchester
Some College (No Degree) - Sterile Processing Tech
Chesapeake College