Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Demerus Baker

Spring,TX

Summary

Dynamic banking professional with a proven track record at Woodforest Bank, excelling in fraud prevention and offering superior member support. Leveraged financial advisement skills to exceed sales goals, enhancing customer satisfaction and revenue. Expert in transaction processing and cash handling, with a positive attitude that drives team success.

Overview

29
29
years of professional experience

Work History

Personal Banker II

Woodforest Bank
The Woodlands, TX
08.2022 - Current
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.

Customer Service Representative

Zales The Diamond Store
Katu, TX
05.2014 - 11.2016
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Switcher

PNC Bank, NA
Wynnewood, PA
10.2000 - 01.2005
  • Responded to customer inquiries and resolved account issues.
  • Facilitated the integration of new technology, streamlining operations and improving efficiency.
  • Researched banking regulations to ensure adherence to laws.

Head Teller

Mellon Bank
Wynnewood, PA
07.1996 - 10.2000
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Received and counted daily inventories of cash, drafts and checks.

Education

High School Diploma -

Lutheran High School
Philadelphia, PA
06-1995

Accounting and Finance

University of Phoenix
Tempe, AZ

Skills

  • MS Excel
  • Fraud prevention
  • Portfolio assessment
  • Financial advisement
  • Upselling
  • Loans
  • Banking
  • Member support
  • Positive attitude
  • Increased revenue
  • Sales strategy
  • Transaction processing
  • Cash handling
  • Cross-selling and upselling

Additional Information

Timeline

Personal Banker II

Woodforest Bank
08.2022 - Current

Customer Service Representative

Zales The Diamond Store
05.2014 - 11.2016

Switcher

PNC Bank, NA
10.2000 - 01.2005

Head Teller

Mellon Bank
07.1996 - 10.2000

High School Diploma -

Lutheran High School

Accounting and Finance

University of Phoenix

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Demerus Baker