Alaa(Alex) Rafati
Orland Park,IL
Summary
Dynamic professional with a proven track record at Fifth Third Bank, adept in banking and financial advisement. Leveraged upselling and MS Excel to enhance revenue generation and client satisfaction. Excelled in cultivating strong client relationships and advising on loan applications, demonstrating exceptional sales expertise and financial acumen.
Overview
15
15
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
Oak Lawn, Illinois
09.2023 - Current
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Examined checks for endorsements to verify legality of documents.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted and advised customers on using online and mobile banking systems.
- Executed wire transfers of funds in compliance with banking best practices.
- Followed operational standards, promoting security, risk management and compliance.
- Identified transaction errors for unbalanced debits and credits.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Entered new account information into computers and filed related forms and other documents.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Processed loan applications according to established guidelines.
- Maintained and built strong client relationships through quality, personalized interactions.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Maintained customer data confidentiality while inputting information into system.
Personal Banker I
Fifth Third Bank
Tinley Park, Illinois
02.2022 - 09.2023
- Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
- Researched customer inquiries and reported findings in a timely manner.
- Executed wire transfers of funds in compliance with banking best practices.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Maintained and built strong client relationships through quality, personalized interactions.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Used customer and bank records to investigate and correct errors upon customer request.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Collaborated with team members to meet branch targets and objectives.
- Followed operational standards, promoting security, risk management and compliance.
- Cross-sold banking products such as credit cards, loans and investments.
- Recognized opportunities for cross-selling additional banking products or services.
- Identified transaction errors for unbalanced debits and credits.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Processed loan applications according to established guidelines.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Prepared bank deposits, general ledger postings and statements.
- Conducted account openings and closings for clients.
- Maintained accurate records of all transactions conducted throughout the day.
- Entered new account information into computers and filed related forms and other documents.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Participated in training sessions regarding new banking products or services.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Promoted additional bank services through personal contact with customers.
Project Manager
Royal Home Flooring
Bridgeview, Illinois
11.2021 - 03.2022
- Conducted periodic inspections of job sites for quality and progress.
- Built and established strong partnerships with teams, vendors and contractors.
- Advised other departments on best practices related to managing large-scale projects.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Modified project plans when needed to better align with organizational objectives.
Sales Associate
Erie Metal Roofing
Toledo, OH
02.2021 - 10.2021
- Provided accurate information about products, prices and services.
- Worked with fellow sales team members to achieve group targets.
- Answered customer inquiries regarding product features, pricing, and availability.
- Described merchandise and explained use, operation and care.
- Assessed customer needs to provide assistance and information on product features.
- Assisted customers with product selection, sizing and styling.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Driver
Uber
Chicago, IL
02.2016 - 01.2021
- Adhered to traffic laws and regulations to prevent accidents.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Transported clients to specified destinations safely and on-time.
- Utilized GPS and maps for efficient route planning.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Manager
A A INC.
Bridgeview, Illinois
01.2010 - 01.2016
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
High School Diploma -
Victor J Andrew High School
Tinley Park, IL05-2007
Skills
- Banking
- MS Excel
- Upselling
- Financial advisement
- Loans
- Financial advising
- Sales expertise
- Revenue generation
- Loan application advisement
- Safe deposit box oversight
Languages
English
Professional
Arabic
Professional
Timeline
Personal Banker II
Fifth Third Bank
09.2023 - Current
Personal Banker I
Fifth Third Bank
02.2022 - 09.2023
Project Manager
Royal Home Flooring
11.2021 - 03.2022
Sales Associate
Erie Metal Roofing
02.2021 - 10.2021
Driver
Uber
02.2016 - 01.2021
Manager
A A INC.
01.2010 - 01.2016
High School Diploma -
Victor J Andrew High School
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