Demetra Strong
Zephyrhills,FL
Summary
Detail-oriented specialist with expertise in regulatory compliance, case management, and problem-solving. Proven track record in conducting thorough investigations and ensuring adherence to policies, driving quality assurance in service delivery.
Overview
17
17
years of professional experience
Work History
Regional Licensing Specialist
Department of Children and Family Services
Tampa, FL
12.2024 - Current
- Conducted routine and unannounced field inspections of licensed programs serving vulnerable populations to ensure compliance with State, Federal, and local regulations
- Oversaw daily program operations, reviewed policies and procedures, and monitored service delivery for quality assurance
- Coordinated intake, assessment, prioritization, and enrollment of youth participants into appropriate services
- Maintained accurate participant records and completed data entry into State and internal tracking systems
- Provided technical assistance, corrective action guidance, and follow-up monitoring to ensure regulatory compliance
- Collaborated with service providers, community partners, and internal staff to coordinate care and address participant needs
- Prepared written reports, compliance summaries, and recommendations for leadership review
- Supported staff training initiatives related to safety, documentation standards, and program requirements
Senior Child Protective Investigator
Department of Children and Family Services
Tampa, Florida
09.2023 - 12.2025
- Conducted thorough investigations of child abuse and neglect allegations.
- Collaborated with law enforcement and community organizations for case assessments.
- Documented findings in detailed reports for legal proceedings and case management.
- Interviewed children, families, and witnesses to gather critical information.
- Developed safety plans to protect children from potential harm or exploitation.
- Participated in multi-disciplinary team meetings to discuss complex cases.
Victim's Advocate
Bridging Freedom
Tampa, Florida
02.2019 - 11.2023
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated and addressed individual client needs and concerns.
- Supported residents with daily living activities and personal care.
- Facilitated recreational activities to promote social interaction among residents.
- Maintained accurate records of resident behaviors and incidents for reporting.
- Monitored medication administration and ensured compliance with health protocols.
- Collaborated with staff to ensure a safe and supportive environment for residents.
Sales Support Representative
Verizon Wireless
Tampa, Florida
01.2009 - 02.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed outbound calling campaigns to promote new products or services.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Arts - Psychology
University of Phoenix
Tempe, AZ06-2020
High School Diploma -
Redford High School
Detroit, MI06-2003
Skills
- Regulatory compliance
- Policy writing
- Data analysis
- Program evaluation
- Case management
- Crisis intervention
- Team collaboration
- Problem solving
- Time management
Timeline
Regional Licensing Specialist
Department of Children and Family Services
12.2024 - Current
Senior Child Protective Investigator
Department of Children and Family Services
09.2023 - 12.2025
Victim's Advocate
Bridging Freedom
02.2019 - 11.2023
Sales Support Representative
Verizon Wireless
01.2009 - 02.2021
Bachelor of Arts - Psychology
University of Phoenix
High School Diploma -
Redford High School