Hi, I’m
Demetres Washington
St Louis,MO
Summary
Driven Reliable Front Desk Agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
3
years of professional experience
4
years of post-secondary education
Work History
Holiday Inn Express HotelBoonville, MO
Front Desk Agent
05.2021 - 12.2023
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Murphy USABoonville, MO
Cashier
07.2021 - 11.2022
Job overview
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Central High SchoolNew Madrid, MO
05.2000 - 05.2004
Skills
Registration processing
Lobby auditing
Room assignments
Hospitality service expertise
Registration
Timeline
Cashier
Murphy USA
07.2021 - 11.2022
Front Desk Agent
Holiday Inn Express Hotel
05.2021 - 12.2023
Central High School
05.2000 - 05.2004