DEMETRIA BELL
United Healthcare Group
St Louis,MO
13
years of professional experience
Skilled Customer Service Representative with expertise in complaint resolution and critical thinking, driving customer loyalty through empathetic engagement and effective problem-solving. Thrives in fast-paced environments, demonstrating strong active listening and data entry abilities. Consistently received positive feedback, reflecting a commitment to professional growth.
Work History
Customer Service Representative
11 Years 3 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and delivering accurate information, fostering trust.
- Developed rapport with customers through active listening, contributing to improved retention rates and positive client feedback.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products and services, ensuring they received accurate company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Internship Student
1 Year- Enhanced internship experience by managing tasks effectively and meeting all deadlines.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Streamlined office processes through effective organization, contributing to overall efficiency.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Organized and maintained files to support efficient office operations.
Internship Student
2 Months- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Enhanced internship experience by managing tasks and consistently meeting deadlines.
- Demonstrated adaptability by quickly learning new concepts and techniques for different assignments within the program.
- Supported colleagues by assisting with tasks, contributing to a collaborative work environment.
- Explored new technologies and approaches to streamline processes.
- Categorized and arranged files, spreadsheets, and reports for easy access.
- Organized and input information into database system, ensuring accurate data management.
Education
High School Diploma
Bachelor of Science - Business
Skills
Customer service
Client engagement
Complaint handling
Active listening
Conflict resolution
Problem-solving
Critical thinking
Data entry
Quick learner
Timeline
Customer Service Representative
United Healthcare Group
07.2015 - CurrentRead More
Internship Student
National Archives and Records Administration
04.2014 - 04.2015Read More
Internship Student
Department of Veterans Affairs
06.2013 - 08.2013Read More
Marquette Senior High
High School Diploma
Read More
University of Phoenix
Bachelor of Science from Business
Read More