Demetria Flowers
Shreveport,LA
Summary
Accomplished, result-oriented dispatcher with over 8 years proven success in managing the daily operations. Personable advisor to the Field Manager, with excellent skills in communications, public relations and project management. Swift Driving Academy graduate, ready to transfer highly versatile knowledge and skills to a career in the business-transportation and hospitality field. Commercial Driver's License (CDL) with clean driving record and hands-on driving experience with heavy vehicles. Respected team player and leader with strong work ethics, proficient user of business software, including Microsoft Office, Web and database applications. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher
Stericycle
Shreveport, LA
02.2020 - Current
- Monitor truck locations and utilization in order to coordinate service and schedules
- Conducted daily driver debrief on schedules and reschedules, traffic, or weather conditions using standard operating procedures
- Review drivers' data submitted via an electronic logbook to ensure compliance with DOT regulations for hours of service and other compliance requirements
- Kept track of vehicle inventory based on repairs and maintenance needed.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize daily calls.
Dispatcher
BJ Services
11.2017 - 08.2019
- Communicated effectively with drivers, customers, supervisors and coworkers providing instruction and information
- Assisted drivers when they broke down or had any emergency situation
- Answered request and monitored email in a timely manner
- Monitor drivers in relation to their remaining hours of service.
Transportation Supervisor
Performance Food Group
McKinney, TX
11.2017 - 08.2019
- Experienced in storing, loading and unloading of goods
- Strong knowledge of scheduling safe routes for transportation
- Ability to handle transportation and customer issues
- Skilled in investigating cause of accidents and reviewing police reports
- Proficient in handling administrative duties and supervising employees
- Excellent analytical, computer, and communication skills.
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Maintained detailed records of transportation activities to ensure compliance with local, state, and federal regulations.
- Assisted in developing company policies related to transportation procedures, ensuring alignment with industry standards and best practices.
Transportation Supervisor
SporTran
Shreveport, LA
04.2012 - 09.2017
- Directs, monitors and supports bus movements, operator practices and performance
- Supervision exercised over a staff of skilled bus drivers and dispatchers
- Provides first level of discipline, where needed for infractions/violations of company policy and procedures
- Insure a high level of safe, courteous, professional driving and passenger handling
- Monitor road closures, city activity, bus driver breaks, beginning / end of shifts, driver logs and recording.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
- Streamlined operations, implemented new technologies for tracking and communication purposes.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Assisted in developing company policies related to transportation procedures, ensuring alignment with industry standards and best practices.
- Increased on-time delivery rates by closely monitoring driver performance metrics and implementing corrective actions as needed.
Dispatcher / Motor Coach Operator
Coach America
06.2009 - 12.2011
- Communicate with drivers regarding location, weather, traffic conditions and re-route situations to service clients
- Monitor and coordinate the operation of vehicles to assigned locations for passenger pickup and drop off times
- Field telephone from clients regarding service issues, shuttle booking and request
- Monitor on road activity, drivers breaks, beginning / end of shifts, drivers log recording
- Prepare, sort and process daily driver paperwork including work tickets, daily trip reports, daily vehicle inspection reports and driver logs
- Assisted passengers with baggage and collected tickets and cash fares
- Adhered to local traffic regulations.
Heavy Truck Driver
Swift Transportation
03.2008 - 06.2009
- Operate an 18-wheeler to transport finished goods, parts and materials, averaging 2 monthly long hauls
- Maintain trip logs reflecting customer locations and distance traveled and fuel costs
- Assist with load and unloading of product at warehouse using a Pallet Jack and forklift
- Maintain safe vehicle and conditions in compliance with company and highway regulations.
Forklift / Material Handler
Shreveport Logistics
07.2007 - 03.2008
- Loaded and unloaded product on and off trailers by hand and with the assistance of a forklift
- Reviewed transportation shipping tags and verified accuracy of incoming / outgoing inventory counts at points of delivery
- Adhered to all rules and regulations while in operation of forklift.
Resolution Team Senior Representative
PFSweb
03.2006 - 06.2007
- Answered incoming telephone calls for customer complaints, orders and product availability for delivery
- Resolved customer concerns with credit and debits using MACS modular guidelines.
Education
Northwestern State University
Natchitoches, LAHigh school or equivalent -
SWIFT Driving Academy
01.2008
High school or equivalent -
Woodlawn High School
Shreveport, LA05.1997
Skills
- Dispatch
- Dispatching
- Trucking
- Customer Service
- Logistics
- Call Center
- Leadership Experience
- Supervising Experience
- Commercial Driving
Certification
CDL
Assessments
Management & Leadership Skills: Impact & Influence, Highly Proficient, 05/2020
Personal Information
Willing To Relocate: Anywhere
Timeline
Dispatcher
Stericycle
02.2020 - Current
Dispatcher
BJ Services
11.2017 - 08.2019
Transportation Supervisor
Performance Food Group
11.2017 - 08.2019
Transportation Supervisor
SporTran
04.2012 - 09.2017
Dispatcher / Motor Coach Operator
Coach America
06.2009 - 12.2011
Heavy Truck Driver
Swift Transportation
03.2008 - 06.2009
Forklift / Material Handler
Shreveport Logistics
07.2007 - 03.2008
Resolution Team Senior Representative
PFSweb
03.2006 - 06.2007
Northwestern State University
High school or equivalent -
SWIFT Driving Academy
High school or equivalent -
Woodlawn High School