Shelisa Harris
Pine Bluff,AR
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the healthcare field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Jefferson Regional Medical Center
04.2021 - 03.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of patients for families and facilities.
- Directed dispatching, tickets, and tracking of transporters and vans.
- Collaborated with fellow dispatchers to maintain a seamless workflow with each other.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained professional relationship with all departments, patients, van drivers and visitors to increase trust, reliability and rapport.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues and proactively assisting others when needed by getting out of the office helping run tickets.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with all rules and regulations in place.
- Facilitated smooth transitions between shifts by properly documenting and communicating unresolved calls and ongoing incidents.
- Minimized potential conflicts between departments by actively monitoring and keeping track of all transporters and patients.
- Answered phone calls professionally and responded to voicemails.
- Scheduled and organized trips between multiple drivers.
- Coordinated with drivers to facilitate efficient and timely trips.
- Kept track of break times and off days of all transport employees.
- Maintained day to day cleanliness of the office.
- Worked together as a family to get all work done each day effectively and with minimal stress or problems.
Corrections Officer, Maximum Security
State of Arkansas
09.2017 - 02.2020
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Authored incident reports for management on violations and discrepancies.
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
ASSEMBLER I
Lennox Industries
09.2015 - 10.2017
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Inspected completed HVAC products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Handled troubleshooting tasks and used SOP methods to immediately rectify assembly line issues.
- Operated all machinery safely to reduce workplace accidents.
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School -
Pine Bluff High School
Pine Bluff, AR05.2014
Skills
- Records Management
- De-Escalation Techniques
- Policy Enforcement
- Verbal Communication
- Complaint resolution
- Data Entry
- Conflict Mediation
- Multi-line phone talent
- Call Center Operations
- Clerical Support
- Conflict Resolution
- Problem-solving abilities
- Dispatch
- Record Keeping
- Filing
- Database Entry
- Prioritizing calls
- Schedule Management
- Route Planning
- Schedule Coordination
- Dispatch Coordination
- Communication Equipment Operation
- Incident Reporting
- Critical Thinking
- Multitasking Abilities
- Organizational Skills
Certification
- CPR/AED - 2023
Timeline
Dispatcher
Jefferson Regional Medical Center
04.2021 - 03.2024
Corrections Officer, Maximum Security
State of Arkansas
09.2017 - 02.2020
ASSEMBLER I
Lennox Industries
09.2015 - 10.2017
High School -
Pine Bluff High School
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