JOHN REIF
Freeway Carriers
Sanford,FL
29
years of professional experience
Proven leader in logistics and dispatch management, with experience coordinating fleet vehicles, optimizing routes, negotiating competitive freight rates, and maintaining accurate shipment records. Coached junior dispatchers, developed contingency plans, and improved customer satisfaction through timely, accurate service. Brings additional strength in emergency response, team coordination, and calm problem-solving from correctional leadership experience. Willing to relocate to: Sanford, FL
Work History
Dispatcher
1 Year 8 Months- Dispatch all tech to call to fix fuel systems and dispensers. Bill all completed call, answer phone call from customer’s pull parts for technicians as needed, deliver parts to technicians on job sites
Freight Dispatcher
2 Years 9 Months- Coached and mentored junior dispatchers, elevating performance in managing freight assignments through practical guidance and shared best practices.
- Maintained detailed records of all dispatched shipments, ensuring organized documentation remained readily available for reference and auditing purposes.
- Developed contingency plans for unexpected shipping challenges, minimizing service disruptions through proactive problem-solving and operational planning.
- Maintained positive carrier relationships and negotiated contracts to secure competitive shipping rates through effective communication and negotiation skills.
Dispatcher
8 Months- Managed high-stress situations calmly and effectively, ensuring timely assistance for individuals in need through clear communication and sound judgment.
- Coordinated with drivers and personnel to support timely delivery of goods and materials using effective dispatch communication.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles to support efficient daily operations and timely service.
- Collaborated with fellow dispatchers during shift changes, maintaining seamless workflow and continuity of operations through effective teamwork.
Transportation Dispatcher
5 Years 10 Months- Developed strong client relationships through proactive communication and problem-solving support, strengthening service experiences and customer confidence.
- Collaborated with drivers to resolve issues and concerns, fostering positive working relationships through responsive communication and practical problem-solving.
- Handled incoming customer calls and emails regarding delivery issues, providing timely assistance and supporting effective issue resolution.
- Maintained accurate dispatch activity records, contributing to data-driven decision-making through consistent documentation and attention to detail.
Logistics Coordinator / Purchasing
1 Year- Monitored inbound and outbound freight operations to support timely package delivery through careful coordination and shipment oversight.
- Generated documentation and information required for customer shipments, supporting accurate and efficient order processing through strong organizational skills.
- Prepared and documented shipment activities and cargo movements, enabling tracking history and maintaining accurate records through detailed documentation.
- Tracked orders and notified customers of status updates or potential delays, supporting transparent communication and proactive service coordination.
Dispatcher / Coordinator
4 Years 6 Months- Improved customer satisfaction through timely and accurate dispatching of service requests, applying responsive communication and organizational skills.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes through process improvement and effective coordination.
- Provided exceptional customer service by promptly addressing inquiries and efficiently resolving issues while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours through organized planning and resource coordination.
Sergeant
8 Years 10 Months- Supervised correctional officers, ensuring compliance with facility policies, security procedures, and inmate management protocols.
- Coordinated daily custody operations, maintaining safe movement, housing assignments, and post coverage.
- Monitored inmate behavior, addressed conflicts, and enforced disciplinary standards consistently.
- Directed shift briefings, relayed critical information, and assigned staff based on operational priorities.
- Inspected logs, reports, and incident documentation for accuracy and policy adherence.
- Responded to emergencies, applied de-escalation tactics, and supported safe resolution of incidents.
- Trained new officers on security procedures, use of force standards, and institutional expectations.
Freight Dispatcher
4 Years 10 Months- Coordinated driver assignments and load schedules to maintain on-time freight movement.
- Optimized routes using traffic, weather, and delivery requirements to reduce delays.
- Monitored shipment status and resolved exceptions through constant driver communication.
- Managed dispatch boards, load paperwork, and trip documentation for accurate records.
- Balanced daily freight priorities to support efficient fleet utilization and coverage.
- Communicated delivery updates with drivers, customers, and internal operations teams.
- Tracked compliance requirements, including hours-of-service limits and dispatch instructions.
- Improved workflow consistency by standardizing dispatch procedures and load follow-up.
- Coached and mentored junior dispatchers, sharing insights and best practices to elevate their performance in managing freight assignments.
- Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
Education
High School Diploma
Skills
Load Management Proficiency
Oral and written communications
Contingency Planning
Relationship Building
Route Planning
Logistical operations
Transportation Regulations Knowledge
Industry Terminology Familiarity
Freight Rate Negotiation
Work order entry
Critical Decision-Making
Records Management
Fleet Scheduling
Stress Tolerance
Transportation Management
Shipment Documentation
Trucking dispatching
Dispatch Software Proficiency
Tracking tasks
Issue Resolution
Emergency Response Planning
Deadline Management
Safety processes and procedures
Warehousing environments
Effective Multitasking
Customer Relations
Team Collaboration
Timeline
Dispatcher
SPATCO Energy Solutions
2025.03 - CurrentRead More
Dispatcher
Ace Wreckers
2024.07 - 2025.03Read More
Freight Dispatcher
Freeway Carriers
2024.02 - CurrentRead More
Transportation Dispatcher
Wayside Fence
2018.03 - 2024.01Read More
Logistics Coordinator / Purchasing
Pride Products
2017.02 - 2018.02Read More
Dispatcher / Coordinator
Island Transportation
2012.08 - 2017.02Read More
Sergeant
Pope County Jail
2003.09 - 2012.07Read More
Freight Dispatcher
California Cartage Company
1998.02 - 2002.12Read More
Thomas Jefferson Vocational
High School Diploma
Read More