Dave Coffey Jr.
Glendale,California
Summary
Knowledgeable Dispatcher with 25+ years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dispatcher
Sony Pictures
Culver City, CA
08.2023 - Current
- Dispatch and respond to routine as well as emergency calls
- Monitor domestic/international CCTV, dispense alarm response, and provide remote access globally
- Log and monitor security patrols, conduct investigations, retain footage, and submit incident reports.
Senior Dispatcher
Snapchat
Santa Monica, CA
06.2016 - 11.2022
- Dispatch and respond to routine as well as emergency calls
- Monitor domestic/international CCTV, dispense alarm response, and provide remote access globally
- Log and monitor security patrols, conduct investigations, retain footage, and submit incident reports
- Create and update Standing Operating Procedures
- Managed a team of 7.
Customer Service/Dispatcher
First Service Network
Norwalk, CA
08.2011 - 06.2016
- Dispatch technicians to locations throughout the United States and Canada for timely repairs and maintenance
- Mediator of communications between management, customers, and field personnel to answer questions or resolve concerns
- Efficiently scheduled all repairs and payments
- Provided excellent customer service to contractors and performed the duties of data entry, phone support, and daily follow-up with customer service satisfaction surveys.
Customer Service Representative
Futuredontics
Westchester, CA
08.2011 - 06.2016
- Facilitated dental care via inbound inquiries from potential customers
- Provided phone and sales support to customers to ensure client satisfaction
- Used data entry to keep items organized and filed properly
- Verified customer satisfaction from beginning to completion of service
- Conducted weekly customer satisfaction surveys.
Customer Service Representative
Garage Envy
Sun Valley, CA
08.2008 - 10.2010
- Provided customer service and phone support
- Dispatched, scheduled, and facilitated communications between management, customers, and field personnel to answer questions or resolve concerns
- Performed administrative tasks, including filing, data entry, fielding incoming web traffic, and contacting potential clients.
Customer Service Representative
Mega Van Lines
City of Industry, CA
05.2005 - 07.2008
- Provided customer service, phone support, data entry, and account management
- Handled incoming moving inquiries, trip planning, and calculations
- Verified customer satisfaction from beginning to completion of service.
Customer Service Representative
Bank of America
Glendale, CA
02.2002 - 11.2005
- Received incoming phone traffic from existing and potential customers
- Provide information regarding products and services
- Kept records of customer interactions and transactions, recording details of inquiries, (complaints, comments, and actionable measures taken)
- Ensured appropriate changes to resolve customers' inquiries and referred unresolved customer grievances to designated departments for further investigation.
Education
Diploma -
Morningside High School
06.1988
Skills
- Metrics collection, processing, and reports
- Dispatch
- Customer Service
- CCTV surveillance, investigations and maintenance
- Remote access
- Data entry
- Excel reports
- Genetek
- Telex
- Lenel Access Control
- KMZ
- Archibus
- SIS Alarm Monitoring
- Google Earth Pro
- Service Now
- Everbridge
- TravelTracker
- Veoci
- Anvil
- Dataminr
- Okta
- BriefCam
- Force Multiplier
- Milestone XProtect Smart Client
- CAD (Arms V2 R3)
- Visual Command Center
- Jira Service Desk
- TRBOnet
- Isonas Access Control
- Scheduling
- Reservations
Certification
Secrets of Effective Prioritization
The Deadline Effect: Mastering Time Management Extreme Productivity
Getting Things Done
15 Secrets Successful People Know about Time Management
Decision-Making Strategies
Delegating Tasks
Critical Thinking
Problem-Solving Techniques
Develop Critical Thinking
Decision-Making
Problem-Solving Skills
ProtectSPE | Preventing Workplace Violence
Preventing Unlawful Discrimination & Harassment for Employees Compliance
Global Privacy and Data Protection Compliance
Global Antitrust Compliance
Code of Conduct Compliance
Anti-Bribery
Improving Your Judgment for Better Decision-Making
Making Quick Decisions
Using Questions to Foster Critical Thinking and Curiosity
Critical Thinking for Better Judgment and Decision-Making
Holding Your Team Accountable
Developing Your Emotional Intelligence
Improving Your Listening Skills
Managing Your Emotions at Work
Customer Service: Handling Abusive Customers
Confronting Bias: Thriving Across Our Differences
Soft Skills for Information Security Professionals
Outlook: Time Management with Calendar and Tasks
Timeline
Dispatcher
Sony Pictures
08.2023 - Current
Senior Dispatcher
Snapchat
06.2016 - 11.2022
Customer Service/Dispatcher
First Service Network
08.2011 - 06.2016
Customer Service Representative
Futuredontics
08.2011 - 06.2016
Customer Service Representative
Garage Envy
08.2008 - 10.2010
Customer Service Representative
Mega Van Lines
05.2005 - 07.2008
Customer Service Representative
Bank of America
02.2002 - 11.2005
Diploma -
Morningside High School