Summary
Overview
Work History
Education
Skills
Activities And Leadership Experience
Languages
Timeline
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Demetria Heston

Demetria Heston

Westfield,NJ

Summary

  • Motivated college student seeking professional experience in healthcare and sciences.
  • Proficient in delivering exceptional patient care, utilizing strong communication skills to meet needs effectively.
  • Experienced in providing therapeutic assistance, supporting patient recovery, and collaborating in dynamic clinical settings to achieve optimal outcomes.
  • Committed to maintaining a welcoming, professional demeanor and contributing to high standards of care.

Overview

7
7
years of professional experience

Work History

Physical Therapy Aide

Twinboro Physical Therapy
01.2021 - 01.2024
  • Helping patients through exercises (variety of ages)
  • Utilized medical terminology and basic anatomy knowledge to assist patients with exercises and support physical therapists in developing effective treatment plans.
  • Assisted physical therapists in delivering patient care by preparing treatment areas, aiding with patient exercises, and maintaining equipment
  • Developed strong communication skills by interacting with patients, addressing their concerns, and ensuring their comfort during sessions
  • Demonstrated adaptability and teamwork by supporting the healthcare team in a fast-paced environment and efficiently managing multiple tasks
  • Utilized attention to detail to maintain cleanliness and safety standards, ensuring a welcoming and professional atmosphere
  • Recorded patient status in progress notes.
  • Enforced safety procedures with all patients.
  • Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions.
  • Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
  • Fostered a supportive atmosphere within the clinic through active participation in team-building activities and events aimed at professional growth.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.

Guest Service Associate

European Wax Center
10.2024 - Current
  • Greeted guests with a warm and professional demeanor, ensuring a positive first impression
  • Managed front desk operations, including appointment scheduling, check-ins, and payment processing
  • Educated guests on waxing services, skincare products, and membership packages to drive sales and enhance the customer experience
  • Maintained a clean and organized reception area, upholding brand standards for hygiene and presentation
  • Resolved guest concerns efficiently and professionally, ensuring high levels of customer satisfaction
  • Collaborated with waxing specialists to optimize appointment flow and minimize wait times
  • Processed transactions accurately using point-of-sale (POS) systems while handling cash, credit, and membership payments
  • Contacted guests for appointment reminders and follow-ups to encourage repeat business
  • Assisted in meeting location sales goals by promoting product add-ons and membership renewals
  • Became one of the highest sellers for wax packages as well as having the highest rebook and wax pass conversion rate

Girl Scout Camp Counselor

Camp Lou Henry Hoover
01.2018 - 01.2019
  • Led and mentored girls ages 7-15, fostering a positive and inclusive camp environment
  • Developed leadership and teamwork skills by organizing activities, guiding groups, and resolving conflicts
  • Assisted in maintaining the cleanliness and safety of the campgrounds, ensuring a well-kept and functional space for campers
  • Communicated effectively with parents regarding camper progress, behavior issues, or concerns throughout their stay at camp.
  • Contributed to a safe camp environment by enforcing rules, guidelines, and safety protocols.
  • Collaborated with fellow counselors to design and facilitate team-building exercises for campers, promoting teamwork and cooperation.
  • Provided first aid care when necessary while adhering to the medical protocol established by the camp administration team.

Education

Bachelor of Science - Major: Neuroscience. Minors: Economics, Chemistry

University of Pittsburgh
Pittsburgh, PA
05-2027

High School -

Westfield High School
Westfield, NJ
06-2023

Skills

  • Patient scheduling
  • Medical terminology knowledge
  • Clinical documentation
  • Complex Problem-solving
  • Inventory and supply management
  • Healthcare software proficiency
  • Organizational skills
  • Multitasking Abilities
  • Research Methodologies
  • Data Analysis and Interpretation
  • Proficient in Computer software/Google platforms/Zenoti
  • Customer service
  • Financial Literacy skills
  • Proficient in Sales/Marketing

Activities And Leadership Experience

  • Volunteer, Autism Ability Center
  • Member, Girl Scout
  • Member, Club Soccer
  • Member, Dream Team
  • Member, Community Service Club
  • Member, Future Physicians and Scientists Club
  • Member, Key Club
  • Member, Audiology and Hearing Club
  • Member, Letters of Love Club
  • Member, No Empty Seats at Pitt Club
  • Member, Women Chemists Committee Student Affiliates
  • Member, American Medical Student Association (AMSA)


  • Transition Leader, Westfield Senior High School, 09/22 - 01/23, Connected 9th graders with upperclassmen.
  • Senior Leader & Buddy, Westfield Soccer Association, 09/18 - Present, Provided a safe environment for special needs children., Soccer scholarship for outstanding commitment and leadership.

Languages

English
Native or Bilingual
Spanish
Full Professional
Italian
Professional Working

Timeline

Guest Service Associate

European Wax Center
10.2024 - Current

Physical Therapy Aide

Twinboro Physical Therapy
01.2021 - 01.2024

Girl Scout Camp Counselor

Camp Lou Henry Hoover
01.2018 - 01.2019

Bachelor of Science - Major: Neuroscience. Minors: Economics, Chemistry

University of Pittsburgh

High School -

Westfield High School

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