DEMETRIA HUBBARD
Richmond
Summary
Healthcare professional with over 20 years in patient access and administration. Expertise in coordinating administrative functions, enhancing workflow efficiency, and ensuring high-quality patient care. Strong track record in insurance verification, authorizations, and building collaborative relationships within healthcare teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Patient Service Representative
HOUSTON METHODIST ENDOCRINOLOGY AND ASSOCIATES
04.2026 - Current
- Provide exceptional customer service to patients, providers, and healthcare staff.
- Schedule and register new and established patients while ensuring accuracy of demographic and insurance information.
- Verify insurance benefits and obtain necessary authorizations for services and procedures.
- Educate patients regarding financial responsibilities, payment options, and insurance requirements.
- Maintain compliance with HIPAA regulations and organizational policies.
- Support efficient clinic operations through effective communication and coordination of patient services.
Patient Service Representative
HOUSTON METHODIST BREAST SURGERY
06.2025 - 04.2026
- Delivered excellent customer service to patients and providers.
- Scheduled and registered patients while verifying insurance information and eligibility.
- Obtained prior authorizations and ensured required documentation was completed.
- Assisted patients with understanding financial responsibilities and insurance coverage.
- Maintained accurate patient records and appointment schedules.
Administrative Assistant
HOUSTON METHODIST RADIATION ONCOLOGY
Sugar Land
11.2019 - 06.2025
- Supported daily office operations and administrative functions for physicians and clinical staff.
- Coordinated physician and staff schedules to support patient care and operational goals.
- Reconciled patient charges and assisted with billing-related activities.
- Distributed new patient paperwork and assisted patients with MyChart enrollment and access.
- Managed incoming telephone calls, resolved concerns, and directed inquiries appropriately.
- Prepared correspondence, reports, memoranda, and departmental communications.
- Maintained filing systems, office supplies, and routine departmental reports.
- Demonstrated Houston Methodist ICARE values through professional patient and staff interactions.
- Ensured compliance with hospital safety policies, procedures, and required training.
Senior Registered Medical Assistant
HOUSTON METHODIST SUGAR LAND NEUROLOGY ASSOCIATES
Sugar Land
01.2019 - 11.2019
- Provided compassionate patient care and clinical support in a busy neurology practice.
- Organized patient records and prepared appointment documentation to support physicians' efficiency.
- Verified insurance benefits and completed disability-related documentation.
- Maintained accurate electronic medical records and physician-requested documentation.
- Coordinated prescription requests and facilitated communication with pharmacies to ensure timely patient care.
- Scheduled appointments and managed provider calendars to maximize efficiency.
- Recorded patient services in electronic system.
- Provided exceptional customer service and collaborated effectively with team members to enhance patient experiences.
Medical Assistant
OB/GYN PRACTICE
Houston
05.2002 - 06.2018
- Assisted with patient care activities including vital signs, injections, and procedure support.
- Verified insurance coverage and obtained pre-authorizations for procedures and services.
- Maintained electronic medical records and patient information.
- Entered and coded patient services accurately.
- Explained billing, payment options, and financial responsibilities to patients, ensuring clarity and understanding.
- Oversaw accounts receivable, billing, coding, collections, and payment posting for obstetrical and surgical services to maintain financial accuracy.
- Processed payments from domestic and international patients.
- Processed prescription refills and managed FMLA documentation.
- Liaised between management and front-office staff to facilitate communication and workflow.
Education
Bachelor of Business Administration - Healthcare Administration
Strayer University
2303 Dulles Station Blvd, McNair, VA 2017101-2018
Skills
- Patient scheduling
- Insurance Verification
- Prior Authorizations
- Claims Processing
- CPT coding
- Provider Relations
- Patient Account Management
- EMR/EHR Systems
- Regulatory compliance
- Medical Terminology
- Microsoft Office Suite
- Health Information Management
- Critical Thinking
- Team Collaboration
- Customer Service Excellence
- Office Administration
Certification
- Registered Medical Assistant (RMA)
- Medical Assistant Training - Ultrasound Diagnostic School
Timeline
Senior Patient Service Representative
HOUSTON METHODIST ENDOCRINOLOGY AND ASSOCIATES
04.2026 - Current
Patient Service Representative
HOUSTON METHODIST BREAST SURGERY
06.2025 - 04.2026
Administrative Assistant
HOUSTON METHODIST RADIATION ONCOLOGY
11.2019 - 06.2025
Senior Registered Medical Assistant
HOUSTON METHODIST SUGAR LAND NEUROLOGY ASSOCIATES
01.2019 - 11.2019
Medical Assistant
OB/GYN PRACTICE
05.2002 - 06.2018
Bachelor of Business Administration - Healthcare Administration
Strayer University