Demetria Jackson
Summary
Business Administration graduate with 6 years of customer-facing experience and a strong foundation in customer service, communication, organization, and administrative support. Proven ability to manage multiple priorities, maintain accurate records, resolve customer concerns, and collaborate effectively in fast-paced environments. Currently pursuing a Bachelor's degree in Marketing and seeking opportunities in administrative support, healthcare support, and office operations.
Overview
6
6
years of professional experience
Work History
Server
Waffle House
Sanford, Florida
06.2020 - Current
- Delivered exceptional customer service in a high-volume setting, serving hundreds weekly.
- Coordinated with kitchen staff and team members to ensure timely, accurate order fulfillment.
- Managed detailed order accuracy while juggling multiple tables and priorities.
- Resolved customer concerns promptly, ensuring positive guest experiences.
- Handled special accommodations and issue resolution with professionalism and empathy.
- Demonstrated strong communication, organization, and multitasking skills in a fast-paced environment.
- Accurately processed cash, credit card, and digital transactions, balancing payments and receipts.
- Trained new team members on service procedures and interaction standards to enhance team performance.
Event Merchandise & Fan Engagement Projects
Independent Project
Deltona, Florida
10.2025 - 05.2026
- Planned, designed, and produced fan merchandise for various live entertainment events.
- Designed and produced custom bracelets for concert attendees, enhancing promotional visibility and attendee engagement.
- Developed engagement materials designed to encourage attendee interaction and enhance event experiences.
- Coordinated logistics and distribution of 100+ promotional items across multiple events, ensuring timely delivery and visibility.
- Managed project budgets, inventory, production timelines, and material procurement.
- Maintained organized inventory records for efficient resource management and accountability.
- Demonstrated strong organizational and communication skills throughout project planning and execution.
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Manchester, NH12-2027
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH05-2026
Skills
- Customer Service
- Communication
- Data Entry
- Organization & Record Keeping
- Team Collaboration
- Time Management
- Problem Solving
- Project Management
- Event planning
- Multitasking
Accomplishments
- President's List (Fall 2025)
- Dean's List (Summer 2025, Spring 2026)
- Honor Roll (5 Terms)
Timeline
Event Merchandise & Fan Engagement Projects
Independent Project
10.2025 - 05.2026
Server
Waffle House
06.2020 - Current
Bachelor of Science - Marketing
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University