DEMETRIA LEAKES
TN
Summary
Ambitious business and technology professional with 15+ years of experience successfully delivering innovative solutions by leveraging internal and external resources, streamlining operations and business processes. Proficient in effective communication, leading project teams and managing complex systems to drive impactful business results.
Overview
21
21
years of professional experience
Work History
Distribution Technology Lead
Johnson & Johnson
Memphis, TN
05.2019 - Current
- Lead system-related projects and initiatives within the Customer & Logistics Services Distribution network including FPX projects while supporting cross-sector system deployments
- Lead technology governance efforts, planning of system enhancements and updates.
- Partner with cross functional teams to develop technology roadmap, accounting for operational priorities and overall business goals.
- Investigate and address system issues to enhance usability and improve functionality.
- Collaborate with 3PL, vendors, and interdepartmental peers to transform requirements into systemic solutions.
- Define and document user & functional requirements for full lifecycle systems implementations and enhancements
- Develop test cases and conduct user acceptance testing
- Lead Distribution Technology Work-stream on Key Distribution projects
- Drive validation of systems in accordance with current GxP/SDLC processes and requirements
- Deliver meticulous project management to effectively resolve complex challenges.
- Spearheaded Warehouse Management System improvement project that resulted in $400K CIP savings.
Product Manager
MODE Transportation, Formerly Exel Transportation
Memphis, TN
08.2017 - 05.2019
- Provided vision and direction to Agile development team and stakeholders throughout development life cycle
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Prioritized roadmap in order to achieve product goals and metrics.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Consulted with product development teams to enhance products based on customer interest data.
- Managed external vendors and third-party relationships to ensure designs and development recommendations are in accordance with strategic vision and user experience expectations.
- Led testing team through test planning, creation of test scripts, and user acceptance testing.
- Partnered with UX/Wire-frame designer and data scientist for product design and algorithms.
- Coordinated and tested API integrations with external vendors
- Reduced time to locate carriers for loads by 40%.
Technology Solutions Manager
MODE Transportation, Formerly Exel Transportation
Memphis, TN
12.2015 - 08.2017
- Managed and provided leadership and direction for system support for Transportation Management System and Carrier Management System (CMS)
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Oversaw development and implementation of improvements to support and network operations.
- Engaged with B2B team and created mapping matrices for EDI Integrations.
- Managed configuration and systems support.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Delivered effective integrations of transportation management system software applications to centrally manage tasks.
- Created first-ever systems support process for international operations team within three months for $2 billion customer, defining and testing EDI transactions with EDI and B2B teams.
- Decreased manual accounting adjustments by 80% for international invoices by facilitating new process between accounting legacy ERP system and international transportation management system.
- Reduced time required by 40% for operations to track international shipments by collaborating with ocean carriers to integrate EDI status messages in TMS.
Senior Business Analyst
MODE Transportation, Formerly Exel Transportation
Memphis, TN
04.2008 - 12.2015
- Improved business operations by working with external vendor to implement new carrier management application that provided automated compliance monitoring and update capability
- Interacted with internal and external customers to understand business needs and translate into requirements and project scope.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Assessed and On-boarded new clients to TMS & CMS system.
- Delivered customized and ad-hoc reports for users
- Created functional requirements and executed user acceptance testing.
- Conducted functional and regression testing for version updates, including test scenarios and scripts for release management.
- Troubleshoot escalated production issues.
Application & Compliance Analyst
Catherine's Stores Corporation
Memphis, TN
01.2005 - 04.2008
Technical Support Analyst
AutoZone
Memphis, TN
01.2004 - 01.2005
Quality Assurance Analyst
Center For Disease Control and Prevention
Atlanta, GA
01.2001 - 06.2003
Education
Master of Science - Engineering Management
Christian Brothers University
05.2018
Bachelor of Arts - Computer Science
Emory University
05.2002
Skills
- Complex Problem Solving
- Strong Communicator
- Customer-centric
- Detail Oriented
- Product Roadmaps
- Product Development
- Operational Efficiency
- Client Requirements
- Strategic Thinking
- Requirements Building
- Software Development Life Cycle
- Agile / Waterfall Project Management
Additional Information
- FPX Project Leadership Training
Technical Skills
- MARC (WMS) Warehouse Management System
- Warehouse Management with StepLogic
- qTEST
- truVault
- MercuryGate (TMS) Transportation Management System
- MercuryGate (CARMA) Carrier Management System
- Descartes (TMS) Transportation Management System (OneView)
- SAP Advanced Track and Trace for pharmaceuticals (ATTP)
- HP ALM (Application Life Cycle Maintenance)
- JIRA
- SQL Query
- Microsoft Teams / Microsoft Suite
Timeline
Distribution Technology Lead
Johnson & Johnson
05.2019 - Current
Product Manager
MODE Transportation, Formerly Exel Transportation
08.2017 - 05.2019
Technology Solutions Manager
MODE Transportation, Formerly Exel Transportation
12.2015 - 08.2017
Senior Business Analyst
MODE Transportation, Formerly Exel Transportation
04.2008 - 12.2015
Application & Compliance Analyst
Catherine's Stores Corporation
01.2005 - 04.2008
Technical Support Analyst
AutoZone
01.2004 - 01.2005
Quality Assurance Analyst
Center For Disease Control and Prevention
01.2001 - 06.2003
Master of Science - Engineering Management
Christian Brothers University
Bachelor of Arts - Computer Science
Emory University
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