Demetria Rainey
Oklahoma City
Summary
Dedicated professional with a strong background in patient support and medical records management. Known for effective communication and problem-solving skills, contributing to timely resolutions and improved patient satisfaction in healthcare operations.
Overview
17
17
years of professional experience
Work History
Medical Support Specialist
VA Hospital
Oklahoma City
01.2024 - Current
- Supported patients by addressing inquiries and facilitating access to appropriate services.
- Coordinated and managed scheduling for multiple healthcare providers to optimize patient flow.
- Resolved patient concerns through issue investigation and collaboration with relevant departments for effective solutions.
- Performed routine medical office duties such as filing paperwork, maintaining medical supplies, and preparing documents for review.
- Greeted patients upon arrival, answered phone calls in a professional manner, and responded to emails promptly.
- Scheduled appointments for patients via phone and in person.
Resolution Specialist
TBS Factoring
Oklahoma City
12.2020 - 10.2023
- Resolved client inquiries through effective communication and problem-solving techniques.
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Performed quality assurance reviews on final resolutions prior to communicating them back to customers or other stakeholders involved in the dispute process.
- Called, and emailed debtors37-89 days after invoices were submitted to ensure low losses on accounts receivable.
Childcare director
1st Step Preschool & CDC
Oklahoma City
03.2009 - 05.2021
- Developed engaging curricula for preschool children to foster early learning.
- Oversaw daily operations of childcare center, optimizing workflow and enhancing service delivery.
- Facilitated staff training sessions, improving teaching techniques and reinforcing safety standards.
- Supervised classroom activities to promote a positive and inclusive environment.
- Communicated with parents regularly to address concerns and provide updates.
- Implemented health and safety protocols to maintain a secure facility for children.
- Assessed program effectiveness through regular evaluations of children's progress, informing curriculum adjustments.
- Collaborated with local organizations to enrich educational resources and community involvement.
- Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
Education
Associate of Arts - Child Development
Rose State College
Oklahoma City, OKSkills
- Medical records management
- Healthcare software proficiency
- Patient support services
- Appointment scheduling
- Documentation preparation
- Patient interaction strategies
Timeline
Medical Support Specialist
VA Hospital
01.2024 - Current
Resolution Specialist
TBS Factoring
12.2020 - 10.2023
Childcare director
1st Step Preschool & CDC
03.2009 - 05.2021
Associate of Arts - Child Development
Rose State College