Melissa Parker
Hampton,VA6247
Summary
Reliable Medical Support professional with 25 years of experience in Healthcare environment. Expertly assisting with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction to our patients.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Support Specialist
Ansible LLC
06.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Delivered prompt service to prioritize veterans needs.
- Responded to veterans requests, offering excellent support and tailored recommendations to address needs.
- Responded to veterans requests for enrollment and benefit services, and VA information.
- Accomplished multiple tasks within established timeframes.
- Collected documents for VA Healthcare enrollment and processed Veterans applications
- Process VHIC for the Veterans
Patient Safety Aide
Riverside Regional Medical Center
10.2022 - 02.2024
- Obtained and documented patient's vital signs
- Collected pertinent data to aid patient care and needs
- Maintained to keep patient from falling or hurting themselves
- Ensured the patient is not at risk for harm or injury
- Promote companionship, comfort and emotional support to patient
Patient Care Specialist - Certified Medical Assist
Sentara Healthcare
08.2000 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience..
- Work in epic and electrionic charts and scanning documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Certified Medical Assistant
Children's Hospital of the Kings Daughters- Urgent Care
02.2021 - 12.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
No Degree - Medical Assisting
Protrain
06.2017
Associate of Applied Science - Medical Assisting And Medical Office Management
Commonwealth College
Hampton, VA05.1994
High School Diploma -
Kecoughtan High School
Hampton, VA06.1990
Skills
- Patient Registration
- Medical Records Management
- Appointment Scheduling
- Patient support
- Medical Terminology
- Standards Compliance
- Medical office administration
- Patient Scheduling
- Time management abilities
- Effective Communication
- Payment Collection
- Clear Communication
- Critical Thinking
- Professional Demeanor
- Medical Billing
- Time Management
- Remote Video Conferencing
- Professionalism
- Organizational Skills
- Multitasking Abilities
- Updating Medical Records
- Reliability
- Data Entry
- Teamwork and Collaboration
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Support Specialist
Ansible LLC
06.2024 - Current
Patient Safety Aide
Riverside Regional Medical Center
10.2022 - 02.2024
Certified Medical Assistant
Children's Hospital of the Kings Daughters- Urgent Care
02.2021 - 12.2022
Patient Care Specialist - Certified Medical Assist
Sentara Healthcare
08.2000 - 12.2023
No Degree - Medical Assisting
Protrain
Associate of Applied Science - Medical Assisting And Medical Office Management
Commonwealth College
High School Diploma -
Kecoughtan High School