DEMETRIA VISER
Houston,Texas
Summary
Dedicated and empathetic Patient Liaison with over ten years of experience in healthcare settings. Proficient in facilitating effective communication between patients, families, and medical staff to ensure optimal care and satisfaction. Skilled in coordinating care, resolving issues, and providing seamless communication between patients, families, and healthcare providers. Dedicated to advocating for patient needs while upholding the highest standards of care and professionalism.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Liaison
Houston Methodist Hospital
12.2019 - Current
- Enhance patient satisfaction by addressing concerns and professionally providing timely resolutions.
- Manage sensitive patient information strictly following HIPAA guidelines, ensuring confidentiality.
- Recommend service improvements to minimize recurring patient issues and complaints.
- Utilize pertinent findings from Patient Satisfaction Surveys, Customer Complaint Data, and other sources to identify focus areas and implement proactive interventions as patient advocate.
Advocate
Harris County Youth Advocate Program
02.2004 - 10.2020
- Recommend family-centered services to juvenile probationers, implement service plans, offer crisis-based intervention, and provide enrichment resources and activities for youth and families.
- Identify educational and social development workshops and transport clients to court-appointed classes, workshops, seminars, and probation office appointments.
- Supported families in crisis by connecting them with appropriate resources and services within community.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Director of Social Services
Paradigm Healthcare
12.2018 - 04.2020
- Direct, plan, and administer social services to a resident population of 125+ residents in a senior living setting.
- Developed current policy for the facility regarding health and welfare and advocacy services.
- Direct all triage-related issues arising from clients and operations requiring coordination with other departments.
- Curates lasting relationships with residents, families, vendors, and industry partners to ensure top-notch resident care throughout the length of stay.
Social Services Manager
S.A.V.A. Senior Care
06.2011 - 12.2018
- Lead assessor for resident interventions, including psychosocial needs and risk factors for psychosocial deterioration and responses
- Community director for discharge planning, family council, and grievance processes
- Lead interventionist for treatment goals; resident needs such as physical care and social support to enhance the quality of life.
- Established a supportive environment for clients by creating policies that promote dignity, respect, and cultural sensitivity.
Education
Master of Science—Education -
California State University
Hayward, CA01.2008
Bachelor of Science—Health Care Administration -
Texas Southern University
Houston, TX01.1995
Skills
- HIPAA Compliance
- Post-Discharge Care Coordination
- Attention to Detail
- Data Collection
- Strong Written and verbal Communication
- Microsoft Office
- Various Communication Platforms
- High-Risk Populations Identification
- Confidential case documentation
- De-Escalation Techniques
Certification
- Licensed Baccalaureate of Social Work—L.B.S.W.
- Nursing Home Administrator – In – Training
- Assisted Living Administrator Certification
Other Professional Work Experience
Title IV Program Specialist, Houston ISD
Program Specialist, Mothers Against Drunk Driving (MADD)
TRIO Upward Bound Counselor, University of Houston Downtown
Timeline
Patient Liaison
Houston Methodist Hospital
12.2019 - Current
Director of Social Services
Paradigm Healthcare
12.2018 - 04.2020
Social Services Manager
S.A.V.A. Senior Care
06.2011 - 12.2018
Advocate
Harris County Youth Advocate Program
02.2004 - 10.2020
Master of Science—Education -
California State University
Bachelor of Science—Health Care Administration -
Texas Southern University