Demetric Murphy
Centerline,United States
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Case Management Coordinator
Henry Ford Warren
Warren, Michigan
09.2023 - Current
- Provide essential administrative and technical support to Case Mangers.
- Obtaining insurance authorizations
- Deliver, explain and obtain patient/family signature on CMS Important Notice of Discharge/Moon Letters.
- Responsible to facilitate and document information electronically sent through CarePort.
- Scheduled appointments for hospital follow-ups.
- Assisted in developing case management plans tailored to individual client needs.
- Performs other duties as assigned.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
EMU Coordinator
Beaumont Neuroscience Center
Royal Oak, Michigan
06.2021 - Current
- Received and routed telephone or email messages to appropriate staff.
- Scheduled and confirmed appointments.
- Obtained insurance authorization.
- Oversaw general office function.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Used EPIC to schedule and manage patient appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Clinical Assistant
Beaumont Health System
Royal Oak, Michigan
03.2018 - 05.2021
- Assisted healthcare professionals in providing high-quality patient care through effective communication and coordination of services.
- Conducted patient intake procedures, including obtaining medical histories, vital signs, and documentation of patient concerns to streamline care delivery.
- Utilized electronic health record (EHR) systems to update patient information and track treatment progress efficiently.
- Assembled and processed charts on new and discharged patients, including scanning and inserting reports.
- Changed bedding and linens regularly to maintain patient comfort and sanitation.
- Completed patient rounds to continually assess care delivery and changes in condition.
- Transcribed physician orders from admission through discharge.
- Responded to patient call lights and expedited appropriate follow-through.
Unit Secretary/Nursing Assistant
Beaumont Health System
Royal Oak, Michigan
03.1990 - 03.2018
- Coordinated transportation for patients requiring transfers to other departments or facilities, ensuring safety and efficiency.
- Maintained a clean and organized work environment, ensuring compliance with health and safety standards.
- Utilized electronic health record (EHR) systems to accurately document patient information and streamline data retrieval.
- Assisted in the training and onboarding of new staff members, contributing to a supportive learning environment.
- Monitored and reported changes in patient conditions to nursing staff, ensuring timely interventions.
- Assisted in patient care activities, including monitoring vital signs and assisting with daily living tasks to enhance patient comfort and well-being.
- Provided administrative support to nursing staff by managing patient records and coordinating communication with healthcare providers.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
Education
Certification - Computer Accounting
Ross Business Institute
Eastpointe, United States01.1988
Diploma - Basic/Nursing Assistant
Finney High School
Detroit, United States01.1983
Skills
- Reliability
- Customer Service
- Teamwork
- Multitasking
- Communication
- MS Software
- Insurance authorizations
- Appointment scheduling
- HIPAA compliance
- Medical terminology
- Electronic health records
- Vital signs monitoring
- Knowledgeable in EPIC, CarePort, and Insurance Portal
Languages
English
Timeline
Case Management Coordinator
Henry Ford Warren
09.2023 - Current
EMU Coordinator
Beaumont Neuroscience Center
06.2021 - Current
Clinical Assistant
Beaumont Health System
03.2018 - 05.2021
Unit Secretary/Nursing Assistant
Beaumont Health System
03.1990 - 03.2018
Diploma - Basic/Nursing Assistant
Finney High School
Certification - Computer Accounting
Ross Business Institute