Demetrice Jackson
Natchitoches,LA
Summary
Resourceful HR Coordinator with a commitment to confidentiality and effective communication. Experienced in recordkeeping and maintaining HR compliance, dedicated to improving operational efficiency and employee satisfaction.
Overview
12
12
years of professional experience
Work History
Hr Coordinator
Pilgrims
Natchitoches, LA
08.2022 - Current
- Coordinated recruitment efforts, streamlining applicant tracking systems to improve candidate experience.
- Conducted onboarding processes, ensuring compliance with company policies and enhancing new hire integration.
- Managed employee records, maintaining accuracy and confidentiality in HRIS platforms.
- Assisted in developing training programs, supporting employee growth and skill enhancement initiatives.
- Resolved employee inquiries efficiently, fostering a positive workplace environment through effective communication strategies.
- Maintained human resources information system and kept employee files up to date and accurate.
Assistant Manager, Customer Service
Family Dollar
Natchitoches, LA
10.2019 - 11.2021
- Led customer service team to improve response times and enhance customer satisfaction.
- Implemented process improvements that streamlined operations and reduced customer wait times.
- Analyzed customer feedback to identify trends and recommend actionable solutions for service enhancement.
- Developed training materials to onboard new staff, ensuring consistent service delivery.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
Cashier
ShopRite
Natchitoches, LA
05.2017 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at end of shifts.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with the team to optimize checkout procedures and reduce wait times.
- Trained new cashiers on register operations and customer service best practices.
- Monitored inventory levels and restocked merchandise as needed to ensure availability.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Popeyes
Natchitoches, LA
08.2014 - 12.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Implemented strategies for minimizing checkout errors, improving accuracy rates.
- Greeted customers entering store and responded promptly to customer needs.
- Led initiatives to enhance customer loyalty through personalized service approaches.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED -
Natchitoches Central
NAtchitoches10-2014
No Degree -
BPCC
NatchitochesNo Degree -
Grace Bible College
Michigan, NDSkills
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft Office Suite
- HR compliance
- Applicant tracking systems
- Benefits administration
- ADP
- Compliance
- Training development
- Document security
Timeline
Hr Coordinator
Pilgrims
08.2022 - Current
Assistant Manager, Customer Service
Family Dollar
10.2019 - 11.2021
Cashier
ShopRite
05.2017 - 01.2018
Cashier
Popeyes
08.2014 - 12.2016
No Degree -
BPCC
GED -
Natchitoches Central
No Degree -
Grace Bible College