Demetri Ray

Manager (Last 5 Years)

• Lead daily and nightly operations to ensure smooth and efficient business performance

• Train, coach, and develop staff to provide exceptional customer service

• Equip team members to confidently handle high-volume environments

• Resolve customer concerns quickly and professionally

• Oversee scheduling, task delegation, and shift management

• Maintain operational standards, safety procedures, and cleanliness

• Foster a team culture centered on growth, accountability, and service excellence

Cashier / Sales Associate

• Provided customers with excellent service and a friendly, helpful attitude

• Completed transactions using cash, credit, debit, and check payment methods

• Answered incoming calls with professional and knowledgeable responses

• Assisted guests with food service and minor machine troubleshooting

• Worked flexible schedules to meet business needs

• Dispensed online grocery orders to customers in a timely and professional manner, ensuring accuracy and customer satisfaction.

• Managed high-volume pickup time slots, maintaining efficiency and meeting strict fulfillment deadlines.

• Accurately picked customer orders based on online requests, verifying product quality and order correctness.

• Printed and organized order labels, ensuring proper staging by designated pickup time and date.

• Provided friendly and efficient customer service during order handoff, addressing questions and resolving issues as needed.

• Maintained a clean and organized work area to support smooth daily operations.

Cashier / Sales Associate (Albany Location, May 2017- Oct 2017)

• Greeted customers and provided immediate assistance

• Identified customer needs and directed them to appropriate products

• Completed purchases using multiple payment methods

• Organized merchandise in visually appealing displays

• Answered incoming telephone calls professionally

• Adapted to changing customer volume with flexible scheduling

Team Lead / Sales Associate (Stamford Location, Oct. 2018 - Jan 2019)

• Oversaw store operations during periods of absence of store manager and assistant manager.
• Reconciled cash registers and ensured accurate till counts at closing.
• Assigned responsibilities to team members to enhance project efficiency.
• Managed incoming telephone calls with professionalism and efficiency.

Maintenance Staff

• Cleaned and maintained all rooms, floors, and windows in the facility

• Conducted security walkthrough to ensure building safety

• Prepared facility for church services and special events

• Facilitated engaging activities for youth, fostering community and personal growth.
• Developed and implemented educational programs aligned with church values and teachings.
• Mentored young leaders, enhancing their skills in teamwork and responsibility.
• Collaborated with team members to organize events that promote youth involvement.