Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Demetrius Ernest

Hinesville,GA

Summary

Adept IT Technician with a proven track record with the United States Army, enhancing network security and streamlining workflow for heightened productivity. Expert in hardware installation and technical troubleshooting, excel in problem-solving and maintaining meticulous attention to detail. Achieved significant reduction in support request turnaround time, demonstrating strong user training capabilities and a commitment to excellence.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

IT Technician

Army
06.2019 - Current
  • Maintained office over 100 PCs, networks, and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling, and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.

Law Office Assistant

The Reese Frim LLC
06.2017 - 06.2019
  • Facilitated communication between clients and legal team, fostering strong relationships and trust.
  • Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
  • Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
  • Streamlined office procedures for increased productivity and smoother workflow.
  • Coordinated scheduling and appointments, ensuring punctual attendance at important meetings and court dates.

Education

High School Diploma -

Williams Shaw High School
Columbus, GA
08.2017 - 06.2019

Skills

  • Desktop Technical Support
  • Hardware Installation
  • Technical Support
  • Software configuration
  • Network Security
  • User Training
  • Helpdesk services
  • Technical Troubleshooting
  • Problem-Solving
  • Hardware and Software Repair
  • Computer Diagnostics
  • Attention to Detail

Affiliations

  • Army Veteran

Timeline

IT Technician

Army
06.2019 - Current

High School Diploma -

Williams Shaw High School
08.2017 - 06.2019

Law Office Assistant

The Reese Frim LLC
06.2017 - 06.2019

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Demetrius Ernest