Demetrius Johnson
Murphysboro,IL
Summary
Dynamic Patient Access Representative with proven expertise at Shawnee Health Svc in optimizing patient registration and insurance verification processes. Skilled in healthcare systems navigation and delivering exceptional customer service, I excel in fostering strong patient relationships and ensuring compliance with HIPAA regulations, enhancing overall patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Shawnee Health Svc
04.2022 - 11.2025
- Managed patient registration processes, ensuring accurate data entry and timely updates to electronic records.
- Coordinated appointment scheduling for various healthcare services, optimizing patient flow and resource allocation.
- Facilitated insurance verification processes, confirming coverage details to assist patients with billing inquiries.
- Provided support for referral coordination, ensuring seamless communication between patients and healthcare providers.
Salesperson
Absher Arnold
04.2018 - 2021
- Generated leads through networking events and referral programs to expand customer base.
- Collaborated with marketing team to align promotional strategies with sales initiatives.
- Negotiated terms with clients to secure favorable agreements and close sales.
- Trained new sales staff on best practices and product details to improve team performance.
Sales Manager
Quick Cars
03.2017 - 2018
- Developed and executed targeted sales strategies to enhance market penetration and customer acquisition.
- Monitored sales performance metrics to identify trends and implement corrective actions as needed.
- Facilitated training sessions for team members to improve product knowledge and sales techniques.
- Collaborated with marketing to create promotional campaigns that aligned with sales objectives.
- Managed budget allocations to optimize resources across sales initiatives and projects.
- Fostered strong client relationships through regular communication and personalized service.
- Trained new hires on company policies, procedures, and sales processes to ensure consistency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Salesperson
Vic Koning
01.2014 - 02.2016
- Conducted market research to identify potential leads and target opportunities effectively.
- Managed territory by prioritizing sales efforts and maintaining organized records.
- Developed product knowledge through continuous training and engagement with industry trends.
- Executed sales presentations tailored to client needs, enhancing product understanding.
- Maintained client relationships through regular follow-ups and personalized communication.
- Identified and addressed customer concerns promptly, enhancing overall satisfaction.
Education
High School Diploma -
Murphysboro High School
Murphysboro, ILSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Payment processing
Timeline
Patient Access Representative
Shawnee Health Svc
04.2022 - 11.2025
Salesperson
Absher Arnold
04.2018 - 2021
Sales Manager
Quick Cars
03.2017 - 2018
Salesperson
Vic Koning
01.2014 - 02.2016
High School Diploma -
Murphysboro High School