Demetrius Jones
Dallas,TX
Summary
To utilize analytical, organizational, and customer service skills in an environment that rewards excellence through internal development and promotional opportunities.
Overview
8
8
years of professional experience
Work History
Inbound Contacts Representive
Humana
03.2020 - 04.2024
- Represented Humana Pharmacy by addressing complex questions and issues via incoming/outgoing telephone, digital, or written inquiries
- Addressed customer needs which included complex Medicare benefit questions, resolving issues, and educating members
- Recorded details of inquiries, comments or complaints, transactions or interactions and takes action in accordance with it
- Escalated unresolved and pending customer grievances to the team
Sales Associate
Spectrum
01.2018 - 02.2020
- Greeted each customer and offered assistance in finding requested items
- Built relationships with customers to encourage repeat business.
- Helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
Patient Access Specialist
Medical City Dallas
04.2016 - 04.2019
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Verified demographics and insurance information to register patients in the computer system.
- Organized and maintained records by updating and maintaining both personal and financial information from patients.
Education
High School Diploma -
South Garland High School
Garland, TX05.2012
Timeline
Inbound Contacts Representive
Humana
03.2020 - 04.2024
Sales Associate
Spectrum
01.2018 - 02.2020
Patient Access Specialist
Medical City Dallas
04.2016 - 04.2019
High School Diploma -
South Garland High School