Demetrius Jordan
Queens,NY
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Experience in BOH and FOH. Understands many facets of guest satisfaction. Deep love for hospitality.
Overview
4
4
years of professional experience
Work History
Server/Caterer
Russo's On The Bay
03.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Olive Garden
07.2022 - 12.2022
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Server
Suzume
02.2022 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Expo
IHOP
07.2019 - 03.2020
- Open/Closed my work station, organized condiments in a way that compliments my work flow. Constantly kept a sanitized work space even during hectic days.
- Restocked assigned areas such as dry storage, multiple fridges and freezers.
- Worked in between cooks and servers reading tickets and pulling required meals, neatly set up dining trays for servers to take out, usually multiple at a time. Dressed food carefully and correctly, this included buttering pancakes and decorating dessert meals.
- Communicated with cooks and servers resolving minor issues if needed (meal remakes, 86 items, etc) used split second decision making when food or condiments ran out.
- Trained many new hires.
Education
High School Diploma -
Academy Of Innovative Technology
Brooklyn, NY06.2016
Skills
- Problem-Solving
- Beverage Service
- Attentive Service
- Conflict Negotiation
- Safe Food Handling
- Client Satisfaction
- Critical Thinking
- Presentation Skills
Timeline
Server/Caterer
Russo's On The Bay
03.2023 - 08.2023
Server
Olive Garden
07.2022 - 12.2022
Server
Suzume
02.2022 - 05.2022
Expo
IHOP
07.2019 - 03.2020
High School Diploma -
Academy Of Innovative Technology
Similar Profiles
Paul DiGiglioPaul DiGiglio
Valet at Russo's On The BayValet at Russo's On The Bay
Sidney BaldwinSidney Baldwin
Customer Service Representative at Russo's Kitchen+BarCustomer Service Representative at Russo's Kitchen+Bar
Dane ArcariDane Arcari
Director at Russo's Restaurant Equipment & SupplyDirector at Russo's Restaurant Equipment & Supply
ULYSSES JUAREZULYSSES JUAREZ
Alumni Relations Assistant at St. John’s UniversityAlumni Relations Assistant at St. John’s University
Kael MichelKael Michel
Office Support at A1 Works-in-Progress Associates, LLC.Office Support at A1 Works-in-Progress Associates, LLC.