Demetrius Miller
Belleville,IL
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
6
6
years of professional experience
Work History
Produce Team Lead
Sam's Club
02.2024 - Current
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
- Contributed to the development of seasonal marketing campaigns by providing insights into consumer preferences and trending produce items, resulting in increased sales.
- Optimized workflow efficiency by regularly updating standard operating procedures in line with best practices from industry peers.
- Evaluated employee performance periodically through formal reviews and informal feedback sessions, providing constructive guidance aimed at professional growth.
- Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
- Facilitated smooth transitions during staff turnover periods by cross-training employees on various responsibilities within the department, ensuring minimal disruption to daily operations.
- Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
- Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
- Improved produce quality by implementing rigorous inspection and inventory management processes.
- Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
- Addressed customer inquiries and concerns promptly, delivering exceptional service that exceeded expectations.
- Kept tidy and organized area to comply with cleanliness standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked for outdated and overripe grocery items and removed from inventory.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Collaborated with store management to align with objectives and provide quality produce.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Merchandising Manager
Sam's Club, Walmart
03.2023 - 02.2024
- Managed inventory for optimal product availability and turnover rates.
- Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
- Spearheaded seasonal changes in product offerings, keeping the sales floor fresh and relevant throughout the year.
- Provided training to new team members on merchandising best practices, enhancing overall team performance.
- Streamlined communications between merchandising team members, resulting in improved collaboration and efficiency during projects.
- Optimized space allocation by conducting regular store walkthroughs and updating floor plans as needed.
- Coordinated with marketing department to create cohesive branding messages within store displays and promotions.
- Analyzed sales data and market trends to make informed decisions about product assortment and placement.
- Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
- Evaluated team performance and provided constructive feedback, promoting a culture of continuous improvement in retail merchandising.
- Increased sales by developing visually appealing merchandise displays and layouts.
Lead Forklift Operator
Sam's Club, Walmart
01.2020 - 03.2023
- Resolved issues related to damaged goods or misplaced items expeditiously, maintaining customer satisfaction levels.
- Communicated effectively with supervisors and peers alike, ensuring a cohesive team environment conducive to productivity.
- Improved warehouse efficiency by maintaining accurate inventory records and ensuring proper placement of products.
- Enhanced workplace safety by conducting regular equipment inspections and addressing potential hazards in a timely manner.
- Upheld strict compliance with OSHA regulations and company safety policies at all times, setting a positive example for the entire team.
- Mentored junior staff members on proper lifting techniques and load balancing methods to prevent accidents or injuries on the job site.
- Provided training to new forklift operators, ensuring adherence to safety regulations and company procedures.
- Contributed to successful implementation of warehouse management system by providing input on operational improvements.
- Performed routine maintenance on forklifts, extending equipment life and minimizing costly repairs.
- Unloaded materials and goods at designated locations for best project availability.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Removed orders from storage, wrapped and staged for shipments.
- Adjusted machinery and notified supervisors of malfunctions.
Merchandising Associate
Sam's Club
06.2018 - 01.2020
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
- Trained new merchandising associates on company standards, guidelines, and best practices.
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Played an active role in improving operating procedures through ongoing feedback sessions with management, leading to increased efficiency in merchandising operations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Conducted regular store audits to verify compliance with company policies.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Stocked shelves to match planogram images and instructions.
- Picked and packed order items.
Education
High School Diploma -
Roseville Area Senior High School
Roseville, MN12.2015
Skills
Stock Rotation
Task Delegation
Merchandising Strategies
Strong Work Ethic
Customer Service
Honesty and Integrity
Punctuality
Cleaning and sanitation
Product Stocking and Storage
Written and oral communication
Training and mentoring
Flexible Schedule
Timeline
Produce Team Lead
Sam's Club
02.2024 - Current
Merchandising Manager
Sam's Club, Walmart
03.2023 - 02.2024
Lead Forklift Operator
Sam's Club, Walmart
01.2020 - 03.2023
Merchandising Associate
Sam's Club
06.2018 - 01.2020
High School Diploma -
Roseville Area Senior High School