Demetrius Montgomery
Longwood
Summary
Accomplished customer service professional with experience at Publix, excelling in POS system operation and customer satisfaction. Proven ability to resolve complaints and enhance team performance. Recognized for reliability and maintaining composure under pressure, contributing to a 20% improvement in satisfaction ratings. Skilled in cash handling and fostering positive customer interactions. Exceed in creating a positive atmosphere for customers and coworkers.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Publix
Lake Mary, FL
05.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring prompt and accurate service.
- Managed cash register operations while maintaining balanced drawers during shifts.
- Trained new cashiers on procedures, enhancing team performance and workflow efficiency.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Bagger
Publix
Lake Mary, FL
05.2023 - Current
- Executed bagging of groceries efficiently, ensuring customer satisfaction during high-volume periods.
- Maintained cleanliness and organization of bagging area to optimize workflow and safety standards.
- Collaborated with team members to streamline bagging processes, enhancing overall operational efficiency.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Maintained customer satisfaction by assisting with carrying out goods.
Education
Associate of Science - Anatomy
Seminole State College of Florida
Sanford, FL05-2027
High School Diploma -
Seminole Highschool
Sanford, FL05-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Product knowledge
- POS system operation
- Refund handling
- Positive outlook
Accomplishments
- Have set multiple goals to improve upon myself each year and have accomplished them through dedication
- Graduated highschool 1+ early through hard work and discipline
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
Publix
05.2023 - Current
Bagger
Publix
05.2023 - Current
Associate of Science - Anatomy
Seminole State College of Florida
High School Diploma -
Seminole Highschool