DEMETRIUS SMITH
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Exceptional willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Field Service Technician
Quality Data Systems Inc
07.2022 - Current
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Diagnosed errors and determined proper solutions.
- Safely operated company to travel to service sites.
- Performed annual service/field visits and completed preventive maintenance on systems.
- Properly completed work reports for each field visit.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Responded quickly to emergency maintenance requests for timely on-call support.
Lead Operations Coordinator
Ferguson Enterprises LLC
04.2018 - 07.2022
- Assisted with the management of daily operational activities.
- Point of contact for facility management including relationships with landlords, co-located businesses, and facilities vendors.
- Supported regulatory compliance in operations.
- Provided administrative support in typing correspondence, memos, and reports.
- Reviewed records and reports to ensure accuracy, completeness, and timeliness.
- Researched and developed resources that created timely and efficient workflow.
- Identified administrative needs and developed appropriate solutions or recommendations.
- Answered inquiries, used discretion handling difficult calls and routed calls to appropriate individuals.
- Maintained contact with customers and outside vendors.
Installation Technician
AT&T
03.2016 - 04.2018
- Performed installation of CCTV systems, access control, burglar alarm and other related systems for clients
- Installed network equipment, including routers, switches, and wireless devices
- Assisted other technicians or affiliates (subcontractors) with installations as required
- Completed all installations with accurate billing information, such as hours on site, reported issue, and description of work performed that affects the outcome, for all work assigned
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
Access Control Technician
The Home Depot Distribution Center
01.2015 - 03.2016
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Responded to maintenance calls and troubleshot devices.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Frequent use of ladders to access rooftops, drop ceilings, cable runs, roof or wall mounted satellites, and transport system antennas.
Education
High School Diploma -
Brooks County High School
Quitman, GAAAB - Business Education
Wiregrass Georgia Technical College
Valdosta, GASkills
- Digital Product Development
- Cash Automation & Infrastructure
- Technical Proficiency (Tableau, Visio, SaaS Model, All Microsoft products, Salesforce, Workday)
- Troubleshooting and Diagnostics
- Inventory Control Processes and Systems
- Operational Efficiency
- Sales Improvement
- Customer Service Management and Support
- Critical Thinking
- Judgment and Decision-Making
- Money Transfer Systems
Accomplishments
- Possess top communication and conflict resolution skills developed over 7+years in multiple workplace environments.
- Documented and resolved software and technical issues which led to satisfactory company results.
- Streamlined Sales quotas by introducing Salesforce for Lead and opportunity management.
- Exceeded quarterly objectives by as much as 30% on a regular basis.
- Electrical instrumentation and industrial mechanical experience.
- Experience with computer design systems and Microsoft Office Suite.
- Digital product development expertise.
- 3 Yrs NCR, OEM ITM automation experience.
- Installed tech equipment at customer's facility to ensure full functionality according to specifications.
- Provided on-site/remote technical assistance to help troubleshoot, repair, and install equipment.
Timeline
Senior Field Service Technician
Quality Data Systems Inc
07.2022 - Current
Lead Operations Coordinator
Ferguson Enterprises LLC
04.2018 - 07.2022
Installation Technician
AT&T
03.2016 - 04.2018
Access Control Technician
The Home Depot Distribution Center
01.2015 - 03.2016
High School Diploma -
Brooks County High School
AAB - Business Education
Wiregrass Georgia Technical College
Similar Profiles
Joel RossJoel Ross
Field Service Technician at Quality Data SystemsField Service Technician at Quality Data Systems
Chad RileyChad Riley
Project Manager at Quality Data SystemsProject Manager at Quality Data Systems
Jackson KinseyJackson Kinsey
Revenue Operations/Sales Business Development Executive at Quality Data SystemsRevenue Operations/Sales Business Development Executive at Quality Data Systems