DEMETRIUS SMITH
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Exceptional willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Field Service Technician
Quality Data Systems Inc
07.2022 - Current
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Diagnosed errors and determined proper solutions.
- Safely operated company to travel to service sites.
- Performed annual service/field visits and completed preventive maintenance on systems.
- Properly completed work reports for each field visit.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Responded quickly to emergency maintenance requests for timely on-call support.
Lead Operations Coordinator
Ferguson Enterprises LLC
04.2018 - 07.2022
- Assisted with the management of daily operational activities.
- Point of contact for facility management including relationships with landlords, co-located businesses, and facilities vendors.
- Supported regulatory compliance in operations.
- Provided administrative support in typing correspondence, memos, and reports.
- Reviewed records and reports to ensure accuracy, completeness, and timeliness.
- Researched and developed resources that created timely and efficient workflow.
- Identified administrative needs and developed appropriate solutions or recommendations.
- Answered inquiries, used discretion handling difficult calls and routed calls to appropriate individuals.
- Maintained contact with customers and outside vendors.
Installation Technician
AT&T
03.2016 - 04.2018
- Performed installation of CCTV systems, access control, burglar alarm and other related systems for clients
- Installed network equipment, including routers, switches, and wireless devices
- Assisted other technicians or affiliates (subcontractors) with installations as required
- Completed all installations with accurate billing information, such as hours on site, reported issue, and description of work performed that affects the outcome, for all work assigned
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
Access Control Technician
The Home Depot Distribution Center
01.2015 - 03.2016
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Responded to maintenance calls and troubleshot devices.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Frequent use of ladders to access rooftops, drop ceilings, cable runs, roof or wall mounted satellites, and transport system antennas.
Education
High School Diploma -
Brooks County High School
Quitman, GAAAB - Business Education
Wiregrass Georgia Technical College
Valdosta, GASkills
- Digital Product Development
- Cash Automation & Infrastructure
- Technical Proficiency (Tableau, Visio, SaaS Model, All Microsoft products, Salesforce, Workday)
- Troubleshooting and Diagnostics
- Inventory Control Processes and Systems
- Operational Efficiency
- Sales Improvement
- Customer Service Management and Support
- Critical Thinking
- Judgment and Decision-Making
- Money Transfer Systems
Accomplishments
- Possess top communication and conflict resolution skills developed over 7+years in multiple workplace environments.
- Documented and resolved software and technical issues which led to satisfactory company results.
- Streamlined Sales quotas by introducing Salesforce for Lead and opportunity management.
- Exceeded quarterly objectives by as much as 30% on a regular basis.
- Electrical instrumentation and industrial mechanical experience.
- Experience with computer design systems and Microsoft Office Suite.
- Digital product development expertise.
- 3 Yrs NCR, OEM ITM automation experience.
- Installed tech equipment at customer's facility to ensure full functionality according to specifications.
- Provided on-site/remote technical assistance to help troubleshoot, repair, and install equipment.
Timeline
Senior Field Service Technician
Quality Data Systems Inc
07.2022 - Current
Lead Operations Coordinator
Ferguson Enterprises LLC
04.2018 - 07.2022
Installation Technician
AT&T
03.2016 - 04.2018
Access Control Technician
The Home Depot Distribution Center
01.2015 - 03.2016
High School Diploma -
Brooks County High School
AAB - Business Education
Wiregrass Georgia Technical College
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