Demetrius Thomas
Milwaukee,WI
Summary
Summary: Demetrius Thomas is a goal-oriented, career driven individual who has developed and structured several skill sets through out years of professional job development. Demetrius seeks to continue growing and climbing the ladder of success with the skills developed and new skills gained.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Menzies Aviation
Milwaukee
12.2021 - Current
- Duties included greeting customers, identification verification, and payment authorization, passenger check in, passenger boarding, equipment operation.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Customer Service Representative
Mobile Generation/Verizon
Wauwatosa
01.2023 - 08.2023
- Duties included customer interaction face to face while providing excellent customer service
- Duties such as operation POS system, merchandise stocking, merchandise sales, cash handling, opening account, closing accounts, troubleshooting, upselling merchandise, and cold calling.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Sales Associate
Journeys
Greendale
11.2022 - 12.2022
- Duties included customer interactions face to face while providing excellent customer service
- Duties such as merchandise stocking, meeting sales goals, merchandise sales, cash handling, and loss prevention.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Associate
Round 1 Bowling & Amusement
Greendale
10.2022 - 11.2022
- Duties include face to face interaction with customers while providing excellent customer service
- Duties such as troubleshooting, operating machinery, stocking merchandise, cleaning game areas, and cash handling.
- Cross-trained and career development in other areas within the establishment.
Behavioral Health Technician
Milwaukee Center of Independence
Milwaukee
09.2022 - 10.2022
- Duties included direct care of adults with severe and persistent mental illness
- Such as attending to their scheduled community appointments, meal preparation, medication distribution, medical assessments, and behavioral monitoring.
- Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
Retention Specialist
Charter Communications
Milwaukee, WI
04.2022 - 07.2022
- Duties include data entry, inbound and outbound calling, product knowledge, product sales, troubleshooting, call transfers, customer interaction.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
Donor Service Representative/Production Specialist
Versiti Inc.
Milwaukee
09.2020 - 03.2022
- Duties included inbound/outbound calling, data entry, scheduling appointments, offering company incentives
- Data entry, blood component preparation, blood component separation, equipment operation, paper log entry, temperature control, temperature screenings, and product labeling.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
Patient Transportation/Health Unit Coordinator/Patient Service Representative
Aurora St Luke's Medical Center
Milwaukee
07.2017 - 05.2020
- Duties included transporting patients to and from care units via medical bed or wheelchair, transporting medical equipment, knowledge of hospital units
- Duties included clerical system data entry for nursing unit, knowledge of medical system, perform duties such as order processing, patient chart access, incoming and outgoing calls, assisting medical staff, medical record access, and chart filing
- Duties included patient interaction, medical record access, patient registration, financial assistance, insurance verification, and co-payment collection.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
Front Desk Representative
Dave & Busters
Wauwatosa
10.2016 - 08.2017
- Duties include greeting customers, cash handling, operating cash drawers, product knowledge, answering telephones, trouble shooting, and store knowledge.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Assisted in training new team members, increasing staff competency and professionalism.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Implemented an organized system for handling lost-and-found items, reuniting guests with their belongings more efficiently.
- Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.
Member Service Representative
Prime Financial Credit Union
Milwaukee
11.2016 - 07.2017
- Duties include Operating cash drawer, vault access, cash handling, account access, cash deposits, cash withdrawal, check verification, courtesy calls, drive through- transactions, branch access, key access, member interaction, opening accounts, closing accounts.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
JcPenny's Corporation
Wauwatosa
06.2016 - 11.2016
- Duties included customer service interaction via inbound and outbound calling, order processing, product knowledge, placing orders, offering incentives, call transferring, goal merits and system knowledge.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Associate
Macy' Department Store
Greendale
09.2014 - 10.2016
- Duties include, assisting clients in the fragrance area up sell when necessary for clients' needs/wants, cash handling, operating POS systems, selling merchandise, stocking merchandise, promote company incentives.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
Busser/ Housekeeping Attendant/Tour &Travel
Potawatomi Bingo & Casino
Milwaukee
04.2009 - 04.2016
- Duties include sanitizing dishware, utensils, cleaning table tops, assisting food preparation; cleaning restrooms, sanitizing equipment, trash removal, provide guest relation information, Operating computer systems, filing paperwork, filing insurance paperwork, greeting guest.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Assisted in training new hires on housekeeping procedures, promoting consistent quality across the department.
- Received positive feedback from guests regarding the cleanliness and comfort of their accommodations, reinforcing company standards for exceptional service.
- Adhered to eco-friendly practices in cleaning methods and product usage, supporting the hotel''s commitment to sustainability efforts.
Cashier Customer Service
Speedway LLC
Wauwatosa
05.2013 - 04.2014
- Duties include operating POS systems, cash handling, selling merchandise, stocking merchandise, food preparation, stocking beverages, trash removal, offering company incentives.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Seasonal Sales Associate/Cashier
Kohl's Department Store
Wauwatosa
10.2011 - 01.2012
- Duties include merchandise stocking, cashiering, answering phones, customer interaction, merchandise sales credit goals, and loss prevention.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Pursuing BS of Psychology Degree -
University of Phoenix
01.2024
General Education -
Bay View High School
06.2007
Skills
- Information Verification
- Call Control
- Case Management
- Information Updates
- Product Knowledge
- Data Entry
- Data Collection
- Paperwork Processing
- Team Development
- Computer Proficiency
- Product Sales
- Service Upselling
- Travel Planning
- Money Handling Abilities
- Customer Education
- Strategic Sales Knowledge
- Customer Relations
- Payment Processing
- Microsoft PowerPoint
- Problem-Solving Abilities
- Critical Thinking
- Coordination
- Sales Expertise
- Account Updating
- Credit Adjustments
- Product and Service Solutions
References
Available upon request
Timeline
Customer Service Representative
Mobile Generation/Verizon
01.2023 - 08.2023
Sales Associate
Journeys
11.2022 - 12.2022
Customer Service Associate
Round 1 Bowling & Amusement
10.2022 - 11.2022
Behavioral Health Technician
Milwaukee Center of Independence
09.2022 - 10.2022
Retention Specialist
Charter Communications
04.2022 - 07.2022
Customer Service Agent
Menzies Aviation
12.2021 - Current
Donor Service Representative/Production Specialist
Versiti Inc.
09.2020 - 03.2022
Patient Transportation/Health Unit Coordinator/Patient Service Representative
Aurora St Luke's Medical Center
07.2017 - 05.2020
Member Service Representative
Prime Financial Credit Union
11.2016 - 07.2017
Front Desk Representative
Dave & Busters
10.2016 - 08.2017
Customer Service Representative
JcPenny's Corporation
06.2016 - 11.2016
Sales Associate
Macy' Department Store
09.2014 - 10.2016
Cashier Customer Service
Speedway LLC
05.2013 - 04.2014
Seasonal Sales Associate/Cashier
Kohl's Department Store
10.2011 - 01.2012
Busser/ Housekeeping Attendant/Tour &Travel
Potawatomi Bingo & Casino
04.2009 - 04.2016
Pursuing BS of Psychology Degree -
University of Phoenix
General Education -
Bay View High School