Demetrius Williams
Jacksonville,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Operations Administrative Assistant
Keefe
02.2020 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Executed record filing system to improve document organization and management.
- Assisted with budget management, tracking expenses and providing regular financial updates to the operations team.
- Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
- Streamlined inventory management processes, reducing waste and ensuring sufficient stock levels at all times.
- Managed office supplies inventory efficiently which resulted in reduced procurement costs without compromising quality.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Shipping Clerk
Keefe
01.2013 - 02.2020
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Sorted and delivered materials to different work areas and staff
- Compared shipping orders and invoices against contents received to verify accuracy
- Inspected incoming and outgoing shipments to identify discrepancies with records
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Sales Assistant
Keefe
03.2011 - 03.2013
- Assisted customers with prompt and polite support in-person and via telephone
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Built relationships with customers and community to promote long term business growth
- Fielded customer questions to share information about products, availability and pricing
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Prioritized tasks and projects to meet tight deadlines
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals
- Attended monthly sales meetings and quarterly sales trainings
- Quoted prices, credit terms and other bid specifications
- Created menus.
Receptionist
Keefe
01.2009 - 01.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly.
Team Leader
Keefe
03.2007 - 03.2009
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Kept management updated on team performance
- Communicated concerns and policies among management and team members
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Supported multiple operations to ensure orders were fulfilled.
Delivery Specialist
Keefe
10.2005 - 10.2007
- Coordinated consistent on-time deliveries of damage-free goods
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors
- Directly interacted with customers to deliver mail, packages and ordered goods
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained
- Remained calm and pleasant with customers at all times, even during tense situations
- Reported inventory balances and cycle counts to Supervisor.
Education
High School Diploma -
Robert E Lee High School
08.1996
Skills
- Time management
- Verbal Communication
- File Organization
- Multitasking and Time Management
- Documentation and Recordkeeping
- Excel spreadsheets
- Goal oriented
- Clerical Support
- Determined to learn
- Strong Organizational Skills
Timeline
Operations Administrative Assistant
Keefe
02.2020 - 12.2023
Shipping Clerk
Keefe
01.2013 - 02.2020
Sales Assistant
Keefe
03.2011 - 03.2013
Receptionist
Keefe
01.2009 - 01.2011
Team Leader
Keefe
03.2007 - 03.2009
Delivery Specialist
Keefe
10.2005 - 10.2007
High School Diploma -
Robert E Lee High School
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