Demetron Williams
Davenport,FL
Summary
Results-oriented professional with extensive experience in risk management and customer support, particularly at CardWorks Servicing. Demonstrated expertise in debt recovery and client assistance, utilizing advanced Excel skills and exceptional verbal communication. Consistently achieved significant outcomes and enhanced operational efficiency in high-stakes environments.
Overview
7
7
years of professional experience
Work History
Collections Specialist
CardWorks Servicing
Orlando, FL
08.2021 - 10.2024
- Company Overview: (Merrick Bank)
- Handled inbound and outbound calls for efficient collections.
- Utilized communication skills to assist clients effectively.
- Utilized available tools and programs offered by Merrick Bank.
- (Merrick Bank)
Security Officer
Allied Universal
Orlando, FL
05.2019 - 07.2021
- Monitored premises through regular patrols.
- Facilitated efficient check-ins for all arrivals at the gatehouse.
- Condominium
- Events
- Maintained orderly and welcoming front desk environment.
- Ensured safety protocols were maintained.
- Monitored and maintained all checkpoint activities.
- Provide assistance
- Generated daily reports.
Security Officer
Marksman Security Corporation
Fort Lauderdale, FL
03.2018 - 04.2019
- Performed vehicle-based patrol duties regularly.
- Ensured smooth check-in procedures for all gatehouse arrivals.
Education
High School Diploma -
Palm Beach Central High School
Lake Worth, FL05.2014
Skills
- Risk Management
- Customer Support Expertise
- Debt Recovery Strategies
- Verbal and Written Communication
- Effective Organizational Skills
- Task Scheduling Expertise
- Digital Literacy
- Collaborative Negotiation Expertise
- Skilled in Microsoft Office Applications
- Advanced Excel Skills
- Skilled in Microsoft Word Document Creation
- Phone etiquette
- SAP
- Efficient Data Management
- QuickBooks
- Microsoft Outlook
- Efficient Typing
- Advanced Microsoft PowerPoint Skills
- Prospective Client Outreach
Languages
English
Full Professional
Timeline
Collections Specialist
CardWorks Servicing
08.2021 - 10.2024
Security Officer
Allied Universal
05.2019 - 07.2021
Security Officer
Marksman Security Corporation
03.2018 - 04.2019
High School Diploma -
Palm Beach Central High School