Demetruis Davis
Atlanta,GA
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, with a talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Experience Operations Manager
Wheels Up
10.2022 - Current
- Provide Admin support and input as needed for Flight Support/logistics trip sheets/crew legality, crew rest, and duty day in Avianis
- Maintain relationships with clients, vendors, and partners and serve as the primary point of contact for all inquiries and requests
- Collaborate with other departments to ensure efficient coordination and timely completion of trips
- Builds positive, collaborative relationships with new and existing clients
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Market Development Manager- Contract
TROC Global
11.2022 - 09.2023
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Conducted market research to identify new opportunities and target markets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Developed and implemented strategic marketing plans for product launches, resulting in higher brand awareness and sales growth.
Project Specialist
State Farm
06.2021 - 12.2022
- Streamlined project management processes by implementing Agile methodologies, resulting in increased efficiency and team collaboration.
- Conducted thorough risk assessments and developed contingency plans to minimize potential impacts on project timelines and budgets.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated with stakeholders to establish clear objectives, expectations, and communication channels for successful project outcomes.
- Analyzed project performance data to identify areas of improvement.
- Negotiated contracts with external vendors, securing competitive pricing and favorable terms for required services or products.
Manager of Inflight Base Operations
Norwegian Air Shuttle
01.2017 - 04.2020
- Managed and oversaw team members performance in accordance with Norwegian and FAA regulations
- Analyze consumer reports, develop and implement new service standards to increase customer and employee sentiment
- Improved workforce efficiency by implementing data-driven scheduling and workload balancing.
- Enhanced customer satisfaction by analyzing service quality metrics and identifying areas for improvement.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Establish and maintain productive relationships with operational and non-operational counterparts.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor of Science - Science
Florida A&M University
Tallahassee, FloridaSkills
- Team Leadership
- Communication
- Goal Attainment
- Team Leadership
- Operation Monitoring
- Budget Administration
- Employee Performance Evaluations
- Coaching and Training
- Quality Assurance and Control
- P&L Responsibility
- KPI Tracking
- Procedure Optimization
Timeline
Market Development Manager- Contract
TROC Global
11.2022 - 09.2023
Experience Operations Manager
Wheels Up
10.2022 - Current
Project Specialist
State Farm
06.2021 - 12.2022
Manager of Inflight Base Operations
Norwegian Air Shuttle
01.2017 - 04.2020
Bachelor of Science - Science
Florida A&M University