De’Monte Oliver
Atlanta,GA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
Work History
Assistant Manager
DTLR
Atlanta, GA
01.2023 - Current
- Assisted in managing daily store operations to enhance customer experience and satisfaction.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Developed promotional displays to increase product visibility and drive sale
- Supervised day-to-day operations to meet performance, quality and service
- Managed daily operations and supervised staff while maintaining high performance standards.
- Maintained detailed records and inventory
Sales Associate
Bath & Body Works
Atlanta, GA
07.2019 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained product displays to ensure visual appeal and alignment with brand standards.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Flight Attendant
CommutAir
Houston, TX
04.2022 - 11.2024
- Delivered exceptional customer service during flights, ensuring passenger comfort and satisfaction.
- Assisted in safety demonstrations and compliance with aviation regulations for crew and passengers.
- Collaborated with team members to maintain efficient cabin operations and streamline service delivery.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
General Manager
TitleMax
Atlanta, GA
03.2020 - 11.2021
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed team performance, providing coaching to enhance productivity and customer service.
- Developed operational strategies to improve efficiency and drive revenue growth.
- Analyzed financial reports to identify trends and inform decision-making processes.
Store Manager
Foot Locker
Memphis, TN
07.2009 - 02.2018
- Supervised daily store operations to ensure optimal customer service and efficient workflow.
- Trained and developed staff in product knowledge and sales techniques to enhance performance.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Implemented visual merchandising standards to drive sales and improve customer experience.
- Led team meetings to communicate goals, motivate staff, and discuss performance metrics.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
General Manager
Extra Space Storage
Atlanta Ga
03.2019 - 2021
- Engaged with customers to resolve issues, enhancing overall satisfaction and loyalty.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor of Science - Biology
Benedict College
Columbia, SCSkills
- Team leadership
- Decision-making
- Staff training and development
- Sample preparation
- File and recordkeeping
- Team collaboration
- Inventory control
- Laboratory safety procedures
- Attention to detail
- Positive attitude
- Quality control
Timeline
Assistant Manager
DTLR
01.2023 - Current
Flight Attendant
CommutAir
04.2022 - 11.2024
General Manager
TitleMax
03.2020 - 11.2021
Sales Associate
Bath & Body Works
07.2019 - Current
General Manager
Extra Space Storage
03.2019 - 2021
Store Manager
Foot Locker
07.2009 - 02.2018
Bachelor of Science - Biology
Benedict College