Dempsey Ortiz

Identify and determine eligibility for Service member Civil Relief Act (SCRA) in compliance with all regulatory guidelines, routing to the appropriate queue for tracking, reporting and application of benefits.

• Supervised team of 42 security personnel during shift.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Established and maintained close working relationships with local law enforcement officers.
• Coordinated protective service operations with other emergency response agencies.
• Responded swiftly to security incidents and effectively resolved security issues.

Provides leadership, guidance, training and mentorship in order to meet the Commanders intent in the execution of command level activities, ceremony and special events to include but not limited to change and assumption of command ceremonies; retirement ceremonies; organizational day; Continuity of Operation Plans.

• Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
• Processed various transactions with accuracy and according to bank standards and legal requirements.
• Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
• Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
• Collected feedback from customers to help improve service delivery and banking processes.
• Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
• Reviewed information in customer accounts and made recommendations for new products and services.

• Participated in community events representing U.S. military and recruited interested parties.
• Filtered interested candidates by eligibility and disqualifying factors.
• Escorted recruits to Military Entrance Processing Station (MEPS) for evaluation and in-processing.
• Maintained recruits in Delayed Entry Program (DEP), educating on military customs and courtesies and administering PT exercises and tests.
• Traveled to schools in area to speak to students about military careers and provide students with materials and literature about military careers.
• Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
• Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings.
• Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.

• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Operated with safety and skill to avoid accidents and delays.
• Dropped and hooked trailers and changed configuration of equipment.
• Inspected vehicles and completed daily maintenance actions.
• Managed loading, unloading and safety of all personnel, cargo and equipment.
• Completed preventive maintenance and mechanical repairs on vehicles.
• Reported defects, damage and accidents to proper personnel.
• Maintained proficiency in tactical planning options and convoy defense techniques.

• Responded quickly to emergency situations to assess and deflect issues.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Supported criminal investigations by collaborating fully with local law enforcement representatives.
• Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.

• Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
• Towed aircraft to gates and hangars using tractors and other vehicles.
• Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
• Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
• Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.