Demya Harden
Chicago
Summary
Professional with strong background in customer service and food preparation, equipped to excel in fast-paced environment. Skilled in maintaining high standards of cleanliness and safety, while ensuring efficient and accurate order fulfillment. Known for reliability, adaptability, and effective teamwork, consistently contributing to collective goals and operational success. Enthusiastic about delivering exceptional service and achieving targeted results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CREW TEAM MEMBER
Chicago French Press
08.2024 - Current
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Mentored and trained new employees on company policies and procedures.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Maintained accurate records of all incoming shipments including quantity received, date received.
TEAM MEMBER
Nandos
03.2022 - 08.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong interpersonal communication abilities by working with a diverse group of customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Communicated effectively with customers, supervisors, and team members.
APPRENTICE
Chicago Park District
04.2020 - 06.2021
- Learned how to work independently and be self-motivated while employed as an Apprentice for a small business owner.
- Displayed excellent teamwork skills when working with other dancers during group numbers.
- Redefined and challenged my comfort zone.
Education
Bachelor of Science - Practical Nursing
DePaul University
Chicago, IL06.2028
HIGHSCHOOL -
Kenwood academy
05.2024
Skills
- Customer service
- Customer engagement
- Cash handling
- Food handling safety
- Positive attitude
- Hospitality and accommodation
- Store opening and closing
- Workplace efficiency
Certification
- Food Handler
- Basset
Awards
- Chicago Promise Scholarship
- AP Scholar
- Employee of the Month
- Promotions with salary increases
Timeline
CREW TEAM MEMBER
Chicago French Press
08.2024 - Current
TEAM MEMBER
Nandos
03.2022 - 08.2024
APPRENTICE
Chicago Park District
04.2020 - 06.2021
HIGHSCHOOL -
Kenwood academy
Bachelor of Science - Practical Nursing
DePaul University
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