De'Mya Smith
Duluth,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Primary goals are to tackle any situation presented and fulfill requirements in its entirety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Nail Technician
Self-employeed
05.2021 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Responded to customer requests and concerns about gel application and nail art designs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Communicated effectively with management concerning important customer issues.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Completed consultations with spa guests to determine nail care needs.
- Kept tidy and organized area to comply with cleanliness standards.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Collaborated with other members of salon staff to provide amazing client experience.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Designed creative nail art designs and patterns.
Lead Cashier
Panera Bread
08.2020 - 05.2021
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Mentored new team members on sales software system operation.
Education
No Degree - Business Administration
Georgia State University
Atlanta, GA04.2026
No Degree -
Duluth High School
Duluth, GA05.2022
Skills
- Maintaining Work Areas
- Industry Standards
- Communications Strategies
- Administrative Support
- Customer Experience
- Reading Comprehension
- Business Partnerships
- Financial Administration
Accomplishments
2x Deca State Winner 2020-2021
Peer Leadership 2021-2022
Member of National Society Of Leadership 2023-Current
Affiliations
National Society Of Leadership 2023-current
Deca President 2021-2022
Peer Leader 2021-2022
Certification
- Licensed Nail Technician - 2023-Current
Timeline
Licensed Nail Technician
Self-employeed
05.2021 - Current
Lead Cashier
Panera Bread
08.2020 - 05.2021
No Degree - Business Administration
Georgia State University
No Degree -
Duluth High School