Dena Boatman
Pontiac,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Teller/CSR
Bank Of Pontiac
07.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Created customer relationships by leveraging interpersonal and communication skills.
- Answered customer questions account balances, transaction history, services charges, and interest rates.
Activities Aide
Apostolic Christian Nursing Home
05.2018 - 07.2022
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and friendship to improve quality of life for residents.
- Scheduled movies, entertainment, and other special events.
Education
Bachelor of Arts - History/Political Science
Eureka College
Eureka, IL05.2019
Skills
- Account Updating
- Customer Relationship Building
- Cash Handling and Management
Timeline
Teller/CSR
Bank Of Pontiac
07.2022 - Current
Activities Aide
Apostolic Christian Nursing Home
05.2018 - 07.2022
Bachelor of Arts - History/Political Science
Eureka College