Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Rivers

Shreveport,Louisiana

Summary

Reliable Teller provides exceptional customer service and handles banking transactions. Skilled in cash management, loan processing, account maintenance, customer service, and balancing accounts. Proven record of being able to work under pressure with accuracy and efficiency.

Overview

4
4
years of professional experience

Work History

Bank Teller and CSR

BOM
08.2022 - Current
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
  • Greeted customers with professionalism and friendly and courteous demeanor.
  • Ensured that all customer data was kept confidential according to bank policy standards.
  • Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner.
  • Updated account information for customers when requested, including address changes or name modifications.
  • Verified customer identification documents for new accounts.
  • Identified fraudulent activity on accounts and took appropriate actions as needed.
  • Trained new tellers on proper procedures for handling financial transactions.
  • Assisted new customers with opening accounts according to bank standards.
  • Processed new account applications and assisted customers with opening accounts.

Bank Teller

Sabine State Bank
10.2021 - 08.2022
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
  • Greeted customers with professionalism and friendly and courteous demeanor.
  • Answered customer questions regarding account information, transaction processing and fees.
  • Performed daily balancing of cash drawer and ensured accuracy of all bank documents.
  • Issued cashier's checks, bank checks, money orders and traveler's checks.
  • Adhered to security and regulatory requirements surrounding financial transactions.
  • Kept work station neat, clean and well stocked with supplies and brochure materials.
  • Completed financial transactions, including deposits, withdrawals, and loan payments.

Education

Bachelor In General Business Administration -

LSUS
Shreveport, LA

Associate in Science (A.S.) - General Studies

Northwestern State University of Louisiana
Natchitoches, LA
05.2024

Skills

  • Customer Relationship Development
  • Reading Comprehension
  • Deposit and Withdrawal Management
  • Account Updating
  • Phone Inquiries
  • ATM Balancing
  • Balancing ATM Machines
  • Call and Email Handling
  • Mobile Banking
  • Bank Services and Products Recommendation
  • Active Learning
  • Account Services
  • Secure Bank Vaults

Timeline

Bank Teller and CSR

BOM
08.2022 - Current

Bank Teller

Sabine State Bank
10.2021 - 08.2022

Associate in Science (A.S.) - General Studies

Northwestern State University of Louisiana

Bachelor In General Business Administration -

LSUS

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Lily Rivers