Aleena Chatwin
Summary
Experienced professional adept at providing exceptional customer service in diverse settings, ranging from financial institutions to caregiving environments. Skilled in managing financial transactions with accuracy and efficiency, while also demonstrating compassion and empathy in supporting individuals' well-being. Possesses strong communication, organization, and problem-solving abilities, with a dedication to meeting both financial and personal needs with attentiveness, integrity, and a strong desire to help others.
Overview
5
5
years of professional experience
Work History
CSR/Bank Teller
WaFd Bank
08.2023 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
Home Care Aide
Beneficial In-Home Care
06.2023 - Current
- Assist clients with personal hygiene, remind clients when it's time to take their daily prescriptions, transfer clients when needed, transport clients to appointments and grocery shopping, meal planning, preparing, and planning nutritious meals, providing emotional support, documenting client changes and progress
Direct support professional
Easterseals Midwest
06.2022 - 06.2023
- Assist clients with hygiene/showering, meal prep, medication administration, wound care, companionship and comfort, transporting clients to community events and appointments, involving clients in community activities, assisting clients with other daily needs such as assisting with planning activities, budgeting, cleaning, grocery shopping, creating meal plans, and other daily tasks
Direct Support Professional
Easy Living Inc
04.2021 - 06.2022
- Assisting clients with showering, hygiene, dressing, and transferring, meal prep, medication administration, companionship and comfort, transporting clients to community events and appointments, involving clients in community activities, assisting clients with other daily needs such as assisting with planning activities, budgeting, cleaning, grocery shopping, creating meal plans, and other daily tasks
Crew Member
McDonalds
09.2020 - 02.2021
- Greeting customers, preparing beverages and meals for customers according to their order, handling and resolving customer complaints and concerns in a friendly manner, keeping lobby, restrooms, cooking areas, and other work spaces clean
Cashier
Country Hardware Store
06.2019 - 09.2020
- Greet customers, manage transactions with customers using a cash register, ensure pricing on items are accurate, collect payments for items, issue receipts and change to customer, manage and record inventory, maintain clean and tidy check out areas as well as other areas of the store, resolve customer complaints
Education
High School Diploma -
Selkirk Jr/Sr High School
Metaline, WA06.2020
Skills
- Professionalism and Courtesy
- Money Handling
- Customer relationship development
- Patience and Empathy
- Customer Service
- Computer Proficiency
- Problem-solving abilities
- Work Ethic and Integrity
Awards
- CPR/First Aid
- Mandt training
- Medication administration
Timeline
CSR/Bank Teller
WaFd Bank
08.2023 - Current
Home Care Aide
Beneficial In-Home Care
06.2023 - Current
Direct support professional
Easterseals Midwest
06.2022 - 06.2023
Direct Support Professional
Easy Living Inc
04.2021 - 06.2022
Crew Member
McDonalds
09.2020 - 02.2021
Cashier
Country Hardware Store
06.2019 - 09.2020
High School Diploma -
Selkirk Jr/Sr High School