Maricela Patino
Springdale,AR
Summary
Dynamic and detail-oriented professional with extensive experience at First National Bank, excelling in money handling and customer relationship building. Proven track record of enhancing customer satisfaction and minimizing discrepancies. Adapt at managing high-volume transactions while maintaining professionalism and courtesy, ensuring a seamless experience for clients.
Overview
4
4
years of professional experience
Work History
Bank Teller/Bilingual CSR
First National Bank
03.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Jewelry Sales Representative
Joyeria Bella
05.2023 - 12.2023
- Conducted appraisals of customer-owned jewelry items, offering fair market value assessments based on industry standards.
- Boosted overall sales by providing exceptional customer service and showcasing product offerings.
- Maintained detailed records of customer preferences and purchase histories, allowing for targeted outreach during sales promotions or new product launches.
- Worked closely with vendors to ensure timely delivery of special orders or custom-made pieces for clients'' specific requirements.
- Contributed to a positive work environment by supporting colleagues during busy periods or when additional assistance was needed.
- Expanded clientele through successful networking events and referral programs, growing the store''s reach within the community.
Retail Sales Associate Cashier
Walmart
07.2021 - 05.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high-volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Education
Associate of Science - Accounting
NorthWest Arkansas Community College
Bentonville, AR05-2025
Bachelor of Science - Accounting
University of Arkansas
Fayetteville, AR05-2027
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Listening and comprehension
- Decision-making
- Regulatory compliance
- Customer relationship building
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller/Bilingual CSR
First National Bank
03.2024 - Current
Jewelry Sales Representative
Joyeria Bella
05.2023 - 12.2023
Retail Sales Associate Cashier
Walmart
07.2021 - 05.2023
Associate of Science - Accounting
NorthWest Arkansas Community College
Bachelor of Science - Accounting
University of Arkansas
Similar Profiles
Onalenna ButheleziOnalenna Buthelezi
Universal Advisor at First National BankUniversal Advisor at First National Bank
Susan DeloSusan Delo
Consumer Documentation/Booking Specialist at First National BankConsumer Documentation/Booking Specialist at First National Bank
INOCENCIA RODRIGUEZ-CRUZINOCENCIA RODRIGUEZ-CRUZ
CSR Teller at First National BankCSR Teller at First National Bank
Kania StarksKania Starks
Financial Aid Student Assistant at Finance DepartmentFinancial Aid Student Assistant at Finance Department
Beverly SmithBeverly Smith
Patient Service Representative at Mercy EndocrinologyPatient Service Representative at Mercy Endocrinology