Jewel A. Thompson
Detroit,MI
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
Bank Teller (CSR)
Comerica Bank
Detroit, MI
09.2022 - Current
- Collaborated with team members to streamline workflows and enhance service delivery.
- Trained new staff on operational procedures and customer interaction techniques.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Money Services Associate
Walmart Super Center
Livonia, MI
02.2018 - 04.2023
- Performed financial transactions; money transfers, cashing checks
- Safely managed cash drawer and processed various forms of payment
- Followed company policies and anti-money laundering (AML) regulations
- Trained new associates on customer service protocols and inventory management systems.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Sales Associate
Marshalls
Dearborn, MI
04.2014 - 12.2014
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays, improving store presentation and accessibility.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Collaborated with team members to achieve daily sales goals and store objectives.
Cashier
Dollar General
Dearborn, MI
10.2013 - 02.2014
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized cash registers and ensured adequate cash levels.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to maintain store cleanliness and organization.
Customer Service Associate
K-Mart
Detroit, MI
10.2012 - 06.2013
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Head Cashier
Rainbow Clothing Store
Detroit, MI
02.2010 - 03.2012
- Responsible for opening and closing registers, counting petty cash, change orders, and balanced registers.
- Performed returns and exchanges and handled customer complaints in a professional manner.
- Developed efficient cash register workflows, reducing transaction times and enhancing customer satisfaction.
Education
High School Diploma -
Mackenzie High School
Detroit, MI06.2000
Some College (No Degree) - Word Processing
Wayne State University
Detroit, MISome College (No Degree) -
Eastern Michigan University
Ypsilanti, MISkills
- Attention to detail
- Professionalism and courtesy
- Customer relationship development
- Data entry efficiency
- Account updating
- Problem-solving
- Multitasking and organization
- Risk management
- Trustworthiness and integrity
Timeline
Bank Teller (CSR)
Comerica Bank
09.2022 - Current
Money Services Associate
Walmart Super Center
02.2018 - 04.2023
Sales Associate
Marshalls
04.2014 - 12.2014
Cashier
Dollar General
10.2013 - 02.2014
Customer Service Associate
K-Mart
10.2012 - 06.2013
Head Cashier
Rainbow Clothing Store
02.2010 - 03.2012
Some College (No Degree) -
Eastern Michigan University
Some College (No Degree) - Word Processing
Wayne State University
High School Diploma -
Mackenzie High School