Kayla Tipton
Defuniak Springs,FL
Summary
Dynamic professional with a strong work ethic and attention to detail, experienced as a Bank Teller at PNB Community Bank. Proven ability to manage cash handling and customer inquiries effectively while enhancing operational efficiency. Skilled in conflict resolution and multitasking, delivering exceptional service that fosters client trust and loyalty.
Overview
7
7
years of professional experience
Work History
Bank Teller/ CSR
PNB Community Bank
11.2023 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Server/ Waitress
Waffle House
03.2020 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Small Business Owner
Yor’ Tree & Lawn Services
11.2018 - 03.2020
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Gender Studies
GCC Community College
Albion, NY08.2013
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Multitasking and organization
- Time management
- Clear communication
- Conflict resolution
- Strong work ethic
- Hospitality and accommodation
Timeline
Bank Teller/ CSR
PNB Community Bank
11.2023 - Current
Server/ Waitress
Waffle House
03.2020 - 03.2024
Small Business Owner
Yor’ Tree & Lawn Services
11.2018 - 03.2020
Gender Studies
GCC Community College
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